No one knows our website better than you, our customers

[Jim]

Thanks for stopping by Hot Tub Works.

We work diligently daily to ensure our customers have the best possible online shopping experience. While we hope that we provide that to the satisfaction of all, we also know that no one could possibly foresee ALL of the hitches, bugs and general whoop-de-doos.

We consider ourselves more as a large community of spa owners and enthusiasts than a uni-directional business, and encourage participation from the community to keep it thriving.

If you have any suggestions, ideas or such on how we can enhance your experience while browsing our site, please share them with us. Similarly, we may not know about a problem our visitors are experiencing until someone shares it with us. We'd love to imagine ourselves omnipotent, but in our experience imagination without truth is fantasy.

Please drop a note, idea, problem, complaint or issue here and you have our word it will get our immediate attention and we will do our best to iron out a solution in the quickest manner possible.

Help us help you, and together we will help others.

Thanks again for stopping by.

[kgalpt]

I was surprised to find out that when I needed to search for a part for my spa, I couldn't put a model name or number in to help narrow my search of 10+ pages of jets! I just e-mailed customer service and I'm sure I'll get great help as always! Just a suggestion for those of us shopping and fixing our spas over the weekend! Thanks for a great company and service

[MaryH]

Yes it is very difficult to locate the correct jets. We are trying to help by putting as many measurements as we can to help compare. It is very difficult to try and put the model and brand of a particular spa and say that this spa will take this particular jet because manufacturers have a tendency to change jets to a different style even on same model. Or they will use a couple of different jet manufacturers on the same spa. If you ever need assistance with locating a part please feel free to email us like you did or call and we will do our best to help match it up for you.