My new pump stopped working.

[blazer454]

I bought a new Pump a few months ago from Hot Tub Works, but it stopped working- is there a warranty ? what do we do next ?

[marc]

Sorry to hear your having trouble -- you do have a warranty on your Pump but we need to determine a few things before we go down that road. First do you have a volt meter? Are you comfortable working around electricity ?


Marc

[blazer454]

Yes i do have a meter - my dads in construction so i have a pretty good idea on how to use it. But cant you just send me a new pump?

[marc]

We cant just assume the pump is the culprit until we check a few things. If we send out another pump and that wasnt the problem --now you have been down a week maybe two - we absorb the cost of a new pump and shipping and your still not back up and running. So -- lets check this out . First unplug the pump from the side of your control box --power should be On and the system should be in Heat mode or Jets so there should be power getting to the pumps plug. With your meter on a setting for 240v or higher -- probe the White wire and the black , then probe the White and the Red. You should see somewhere between 210v and 240v . If you are getting 120v -- then neither of the Black or Red wires are powered --and they operate the High speed and the Low speed on the motor. The White wire is Hot all the time on 240v pumps-its one of the LINE wires for power in.


Let me know what you find . Marc

[blazer454]

Well i get 118 volts on white and red and 118 volts on white and black -- isnt that 236 volts.? I did check the main wires coming into my control box from the house and there is 238 volts there.

[marc]

The only way to really know you have 240 volts --is to see that number on your meter. If your meter shows 118 volts --then thats what you have -and thats not enough power to run a 240v pump motor. Since you have proper power coming into the control box its most likely a function problem somewhere between the main power and the pump plug. Since both Hi and Low are not functioning you probably have an issue with the board - power relay maybe . Check any fuses mounted on the board --some manufacturers have 20 and 30 amp removable fuses that you should check .


Let me know what you find.

Marc

[blazer454]

I did what you said there are 2 different fuses that can be removed. One was bad -- i replaced it and the pump is now working. YOU GUYS ROCK == thanks for all the help.