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You would go in to customer care section and request a RMA from the link under warranty return.

It almost sounds like there is a loose connection somewhere. I would turn off power and make sure incomming power wires are tightly secured. Then check control panel connections and air lines. The...

How long did it intially run before shutting down? What is your incomming power and was it verified with a voltage meter?

It sounds like the spa pump may be thermally cutting out. I believe this because when the pump quits the spa heater is shut down and heat indicator starts blinking. That is a flow code, meaning...

I am sorry but we do not have schematics to provide on this spa. I am not sure if even the manufacturer will provide but that is where I would start.

When you say it shuts down is the breaker tripping or does the spa pump just quit operating and you are still getting power supplied to the spa?

Usually you should get a FLO error code if the Sundance spas circulation pump quits working. You can take a resistance reading on a Sundance temperature sensor. If you let me know what the actual...

You should turn off the power and remove the large system fuse from the fuse holder and test for continuity, you should not test while it is still in the fuse holder. Also, check any other fuses on...

If you are comfortable using a voltage meter I would first verify that the spa circuit board is supplying the circulation pump power after it shuts down. But it sounds like your circulation pump is...

Spa light assemblies will have a through wall fitting which is the clear cover that is cracked. This wall fitting goes through the wall of the spa and is attached on the back with a PVC nut. There is...

Do you know if your cover lifter is called a cover valet? If you are not certain please email me digital pictures if possible of the lift. My email address is mary@hottubworks.com

If your spa has slice valves for the pump make sure those are all the way open. If so, then it may be an air lock in the pump. What you need to do is loosen the pump union nut just slightly until...

If the spa has not been running you can take a resistance reading on each sensor. Since the heater has been off they should both be very close to the same. I would just need to know what the actual...

If the voltage is low then the incoming power to the spa needs to be tested. If you have no voltage at the heater and the heat indicator light is on then it could be the circuit board. Are you...

It sounds like something is not hooked up correctly. Can you email me close up digital pictures of inside the control box. I want to see how the jumper wires are hooked up, also which Balboa system...

Has there been any recent service done on your spa? Did your spa operate normal with low speed for heating and filteration and this just started happening?

I need to be clear on what exactly is happening. Does the low speed come on during a filter cycle or call for heat? Are you saying that when you push the jets button it goes automatically to high...

Do you know if the heater operates on 110V or 220V. If you are comfortable using a voltage meter we need to test for power to the heater while the heat indicator is on. If the heater operates on 220V...

When pump is in low speed is there water coming out of the jets normally? I know you said it does on high speed. If water is coming out like normal in low speed it may be a bad pressure switch. You...

Is the heat indicator coming on when you turn up the thermostat? Have you tried removing the spa filter to see if the pump seems stronger? If the filter is old it will cause a restriction and not...

They don't need to be dry to replace. I would recommend using a silicone lubricant. I wouldn't recommend any of the other products that you listed.

You're very welcome. You can still replace the heater oring with a small amount of water draining out but can be a nuisance when trying to seat the new oring. But since the spa is already drained I...

Please email me directly at mary@hottubworks.com. I cannot locate any plumbing diagrams for this spa. I would like to see a picture of where the blower is located which I believe should be in the...

I believe you have Balboa control that you are referring to. I am going to post their operation card. I am not sure which system you have but this may help with generic operation guide as well as...

Unless the split nut has a small hair line crack in it then it probably is a faulty or pinched oring.