My new pump stopped working

[marc]

Hi

i bought a new pump from HTWs and it worked great for a few weeks but now its not working - what is wrong ?

[marc]

We need to determine weather its the motor or the power going to the motor. If you can gain access to the back of the motor and have a volt meter we can get right to it. If you can remove the rear motor cover and just look to see if the area looks okay would help. Let me know if you can do that.

[allyson]

Okay - i checked for Voltage at the side of the control box were the pump plugs in - i get 120v -across the white and black -but nothing on the red.

[allyson]

Since your pump is 240v --that 120v means very little. Most likely its the white wire thats got the 120v you see on your meter-the black and red are responsible for the Hi speed and Low speed functions, the white wire is Hot all the time on 240v pumps.

So this means you are not getting power to the pump --so the pump is fine but you have an issue inside the control box. Check for proper voltage at the main terminal hookup inside the spas control box. RED and Black should get you a 240v reading. DO NOT GO ACROSS THE WHITE AND RED and then WHITE TO BLACK -as this will show 120v on each test -but that doesnt mean you have 240v.

RED and BLACK --you should see 240v on the meter. Let me know what you find.

Marc

[marc]

I only see 115 volts no matter what i test. So whats up ?

[allyson]

Sounds like you have an issue with the power supply to the spa. You will need to back track a bit- go to the main breaker and test for proper voltage at the spas breaker. Also check any sub panels along the way to the spa.

[MUSTANG]

My pump stopped working -- turned out it was a bad bearing. Looks like it had been leaking on the shaft for some time.