I have been a customer service representative at Hot Tub Works for almost 5 years and I love what I do. However a good portion of the job is helping customers who have had a less than ideal situation (example: a damaged package delivered) and may be upset when calling in.

It is a wonderful feeling to offer a solution and bring the old fashioned “over the top” customer service into reality and turn a potentially bad experience into a good one for our customers.

Our honest desire to make your experience with Hot Tub Works enjoyable from beginning to end usually surprises people and I absolutely love it when they call in or email us about their experience in genuine “over the top” customer service.

To all of you out there thank you! If I were there, I’d hug ya!

Lietta

Tags: Consumer Research on Spas, hottubworks, www.hottubworks.com

This entry was posted on Thursday, March 3rd, 2011 at 11:42 am and is filed under Consumer Research for Best Hot Tub, spa covers, Spa Ozone, Spa Pumps, Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.