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Posts Tagged ‘www.hottubworks.com’

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Hottubworks.com Proves Customer Service is Key

April 29th, 2011 by

hot-tub-spa-consumer-reviewsI love it when I can open my email and see so many client comments and reviews on our products but even more importantly our people.  We are truly a company who cares about our customers and that’s what its all about.

We don’t claim to be perfect yet we are trying to get better everyday.  I’m grateful to work with such an amazing group of people!

These are the reviews just from this morning’s email……..

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No question just want to say thanks for the spa cover you built it raised my spa core temp from 75 to 98-102 with just the cover change. I have talk to 3 freinds that will need covers soon a tolded them what you did for me they have seen the cover an like it will order soon thanks again for doing what you do an do it right
Customer Name: kenneth l

Contact VIA email

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Hi Brian,
First of, thanks for your help and expertise.  It really made me feel comfortable in making my purchase.  Your warranty and return policy on your product was also a deciding factor for me.  It was much better than your competitors.
Second, I just wanted to mention that the flex pack installed surprisingly easy.  It took longer for me to cut out the hole for the digital control than it was to screw down the pump and control pack.  I was able to use my existing fittings without any problems.  I’d say it took me an hour tops and I was ready to go. So far it’s working great.
Since I’ve done a lot of the research in comparing different companies on prices, warranty, and BBB ratings, I’ve already recommended you to my coworker who will be in the market for a spa pack.

Thanks again!
Roger.

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COMMENT: Thank you to Leata, EXT #108, for the wonderful customer service she provided with my recent order (4-25-11). I was attempting to order filters for my swim spa without a part number; and while the one I looked up on the internet would have physically fit, it would have be very inefficient for the size of my unit. She recommended getting parts numbers for the housing assembly, and after calling her back, she matched the approprate spa filter based on that & the actual size of my swim spa. She went above and beyond my expectations in providing EXCELLANT CUSTOMER SERVICE. She was polite,helpful, and informative throughout the entire process; even when calling her back with details near COB. Thank you so much. Please relay my comments to her. You can bet you will recieve several orders from me in the future. KUDOS!
Customer Name: Shawn Jones

Contact VIA email

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To Whom it May Concern,
I called and talked with Lietta (ext. 108) regarding this order shortly after I received this e-mail.  My son is getting married on Saturday May 30th and we are hosting the rehearsal dinner as well as having several of our close friends stay with us for the weekend.  And I really needed my New Hot Tub cover before the 29th.  She has tracked the manufacture of the spa cover and talked with the freight company several times to ensure delivery before the 29th.  I received my new spa cover yesterday May 27th and I wanted to drop you a note and say “THANKS” for the excellent customer service and let you know that you have a very valuable employee in Lietta.  She called me several times to let me know the progress of the cover and it was greatly appreciated.  I wish all customer service people were as kind and understanding as Lietta.  Don let her get away from you!

Thanks very much from a very satisfied customer.

Sincerely,

Craig

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Posted in spa covers, spa filter | 7 Comments »

Sun Burned Spa Cover

April 26th, 2011 by

spa-top

 

Sometimes we see all kinds of strange things happening to our spa covers. Rarely will we get a warranty request for a strange marking pattern which looks like a burn. This is an example of one of those rare events.

This is an email exchange between the client and Nick in Customer Service.

 

 

Hello Nick,

I owe you and Hot Tub Works an apology.  I’ve finally figured out the issue.  One day a couple of months ago I was out in the yard working.  It was a cool afternoon, but I felt a warm heat on the back of my neck.  I was getting a reflection off my upper bedroom double pane window.  I made a mental note to watch reflection as the days got longer and the sun moved northward on the horizon.  Today I saw a reflection off a lower window casting extra light and heat in the exact pattern as the “dual truck tire pattern”.  I think I made a mistake assuming the problem was yours.  I am sorry.  You guys treated me exceptionally well under the circumstances, and I will continue to be your customer.  I will call next time I order a cover to find out how to prevent trouble.  Again, please accept my apologies, and pass this on to the woman in customer relations.  Thank you.

Doug

 

Nick,

Here is the tub as it sits.  Moss Beach is on the coast in the foggiest portion of No. Cal.  Our hottest day was 86F.  One day.  Heat is not a factor.  If you look at the close-ups, you can see the edges of the foam retain the original size.  What do you mean by “sun damage”?  This is quite strange and I can’t really blame you guys for doubting me after we went through this before, but there is indeed a problem with foam.  It’s wacky that it happens to only one side, the exact same side as before, but I have not abused this cover, or the previous cover in any way.  I should have kept the first cover.  I could have taken the good side out and replaced it into the newer cover and had a complete undamaged hot tub cover.  Please send this up your chain of management so someone can correct this issue.  I trust your company can fix the problem.  I even sold my friend on your spa covers, (he has no grooves in his at this time).

Doug

DSC03754

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Posted in spa covers | 3 Comments »

Favorite Hot Tub Aromatherapy Products

April 22nd, 2011 by

Hot Tub Scents

spazazz

 

 

My favorite sets of items that we have on the site are the 2 lb. containers of spa crystals. Not only do they come with a little measuring cup but the scents are my favorite out of the aromatherapy items that we sell on the site.

The Eucalyptus has an earthy eucalyptus scent, the lavender has a scent almost like fresh laundry with a hint of lavender, the jasmine has a vanilla scent with a hint of jasmine, the cucumber melon has a sweet fruity scent, and the lime basil mandarin is the lightest scent and has a hint of citrus.

My most favorite scent is pomegranate. It has a strong fruit smell and reminds me of the scent of jolly rancher candy.

I love these crystals because not only could you use them in your hot tub but they are also great to use in a bath as well. If you want to learn even more about these items please give us a call and we could answer any of your questions.

~Nick

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Posted in Spa Crystals | 1 Comment »

Spring is in the…Warehouse

April 21st, 2011 by

I was on my way to lunch and took a shortcut out the back door through the warehouse. It sure smells good out there…wonder why?

Another shipment of SPAZAZZ has arrived!

If you’ve never tried spa aromatherapy, treat yourself this year to some great smelling and soothing spa salts.

 

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Hot Tub at Playboy Mansion Needs Some Love…

April 18th, 2011 by

Health scare: Playboy bunnies pose under the marquee at the Mansion before the party. Officials have found the Legionella bacteria in a hot tub

Being experts on the subject of hot tub maintenance, I was surprised to see this outbreak come from one the most infamous hot tubs that exist in LA.

It would be real easy to make a moral correlation here but I’ll refrain from the obvious……

Article below.

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Health officials have confirmed that the bacteria that causes Legionnaires’ disease was found in a whirlpool spa at the Playboy Mansion where more than 100 people fell ill in February.

The Los Angeles County Health Department presented its findings on Friday at an annual conference at the Centres for Disease Control in Atlanta. The legionella bacteria also causes a milder illness called Pontiac fever.

Health scare: Playboy bunnies pose under the marquee at the Mansion before the party. Officials have found the Legionella bacteria in a hot tub.
Struck down: Investigators found the bacteria which causes Legionnaires' at the Playboy Mansion after scores of people fel ill on the same day
Struck down: Investigators found the bacteria which causes Legionnaires’ at the Playboy Mansion after scores of people fell ill on the same day
Investigation: 200 guests fell ill after attending a fundraiser at Hugh Hefner’s Playboy Mansion in February

Symptoms, which include fever and headache, are the same as those suffered by the Playboy Mansion partygoers. The people who fell ill were at the mansion to mark the end of the three-day DOMAINFest Global Conference on internet business. The conference took place at the Fairmont Hotel in Santa Monica.

On the second night, there was a party at the Sky Bar on Sunset Boulevard in West Hollywood. The finale on the third night was at Playboy founder Hugh Hefner’s famous mansion. Within 48 hours after leaving it, scores of people reported coming down with symptoms including fever, respiratory problems and violent headaches. About 700 people from 30 countries attended the conference.

DOMAINFest asked people who were at the event to fill out a confidential survey to help in the health department investigation. Officials ended up speaking to 439 people and found that up to 200 of them had a fever and at least one other symptom. Sixty-nine people reported falling ill on the same day.

Something in the air? Public health investigators believe the illness which affected 200 guests may have been spread through the atmospheric fog
Something in the air? Public health investigators believe the illness which affected 200 guests may have been spread through the atmospheric fog. Dr Jonathan Fielding, director of the county Department of Public Health, said that Legionella bacteria are commonly found in moist environments. Pontiac fever, which is caused by bacteria, typically lasts two to five days and treatment is usually unnecessary, ktla.com reports.

The bacteria are not spread from person to person, they are inhaled in water vapor from hot tubs, showers and even air conditioning systems. Some of those who became ill originally suspected a fog machine that was used at the party in February.

A Playboy spokesman said at the time: ‘There is no truth in the rumor that anyone caught anything at the Playboy Mansion, nor is there any evidence. ‘None of the Playboy staff became ill, the deejay was in the middle of the fog and she didn’t get ill. ‘We have been contacted by the Health Department and the Playboy Mansion is cooperating fully with the investigation.’

One partygoer, Elliot J. Silver, said: ‘It is scary that everyone came down with the same thing at the same time. ‘It knocked me on my ass. A lot of people are blaming the Playboy Mansion on the blogs, but you can’t be sure.’

- Legionnaires disease is one of many bacterias that can cause sickness, from improperly sanitized and filtered hot tubs.

Thanks;Jerry

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Posted in spa chemicals | 3 Comments »

The perfect Get Well gift – Spa Hot Tub Aromatherapy

April 15th, 2011 by

Rx Crystals - Detox Therapy

If cold and flu got you down – try Detox Therapy!

April is here and in Southern California that means unpredictable weather. One day it can be sunny and over 80 degrees then the next day cool and cloudy with a high of 60 degrees.

Unpredictable weather usually means the predictable spring cold. Boy did I get one! The cold came with fever, aches, sore throat and cough. Other than cold medicine and sleep the only relief I found was a soak in the tub. I tried for the first time Our Spazazz RX Crystals.

I used the Respiratory Therapy Crystals and the Muscle Therapy Crystals. Wow is all I can say! Both of these really worked well. I used both of these in the bath tub and I recommend them to anyone who gets a Spring Cold like I did.

Tonight I plan on trying the Joint Therapy Crystals. I also think this trio would make the perfect “get well” gift for any friend or family member who gets sick.

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What Happens in Las Vegas…

April 15th, 2011 by

vegas

Fun Times in Las Vegas

One of the greatest things about working at Hot Tub Works is that the management is understanding when opportunities for a vacation come up. They realize that when a person works hard they also have to play hard too.  :)

Recently I went on vacation to Las Vegas and stayed at The Hotel at the Mandalay Bay. We got one of the V suites so the view was magnificent!! Especially at night when you could see the whole strip light up.

While we were there we spent time gambling (Actually made $200 one day, and lost it the next) and saw The Lion King. That concert was amazing and really brought the story to life. I especially like how the masks would stand up on their head and then cover their face when they acted like they were going to attack.

 

But the real reason we went was for the ACM Awards Music Fan Jam. Me and my wife are real fans of country music and one of the big names right now in country music is Sugar Land. They were actually the hosts of the event and sang a lot of their songs. The best part of their performance was when they remixed some of the more popular songs from this year.

Basically the way the concert worked is that they showed all the awards from the main ACM Awards broadcast (they were in MGM) and during the commercials they would do some performances. After the ACM awards were over a majority of the big names that were at the event came by and performed a couple of songs.

Some of the people that were there were Little Big Town, The Band Perry, Eric Church, Steel Magnolia, Miranda Lambert, Blake Shelton, Casey James (From American Idol) , etc.

The best part of the night for me though was when Rihanna came and performed with Sugarland. It was cool to see country music mixed with some of Rihanna’s style. Another great part of the ACM awards was when Steven Tyler came out during Carrie Underwood’s performance and sang a couple of songs with her. Unfortunately, they were at the MGM so we didn’t actually see them live. The concert overall was one of the best I ever went to. The only down side was that my voice was gone all weekend. :)

Thanks Alea (You have an awesome hair style, amongst other great qualities) and everyone else who made this possible…

~Nicholas

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What is this Plant Called?

April 8th, 2011 by

what-is-this-plant-called?

These shrubs have grown along the entrance to our building. The flowers are a creamy yellow and they smell just like orange blossoms! Just another perk of working at HotTubWorks.com in spring. My office window looks out behind the shrubs and I can see little birds and the occasional rabbit hanging out underneath. I am glad to see some warmer weather finally!!

If you know what kind of bush this is – leave a comment below!

Enjoy your Hot Tub!

- Julie

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Top Ten Spa Cover Care Tips

March 31st, 2011 by

spa-cover-care

 

One of the most frequently asked questions I get from our customers is how to take care of a new spa cover. Here’s my list of ten tips to increase the lifespan of a new spa cover.

If you have any spa cover care tips of your own, leave them below in the comments! Or, make your own list of Do’s and Dont’s for hot tub covers, ways to increase their lifespan.

 

Ten Hot Tub Cover Care Tips

  1. Clean your spa cover monthly with mild liquid dish soap or hand soap diluted in water. Hose the cover off, and use an old towel to dry.
  2. Use cover wipes like our 303 Spa Cover Wipes, or apply a vinyl conditioner like Vinyl Protectant or Spa Cover Conditioner and Protector.
  3. Do not use an abrasive sponge. Use a small, clean hand towel, regular sponge or soft bristled brush.
  4. Use a Spa Cover lifter, to avoid damage while moving it, or while stored.
  5. Keep your spa cover latched while it’s on; use Wind Straps in areas of high winds or hurricanes.
  6. Remove your spa cover for an hour, at least twice weekly, to allow it to “gas off” and dry out.
  7. If you have Tree Sap on the cover you can remove this by rubbing some vegetable oil on the sap.
  8. Mildew can be removed with a vinegar solution cleaning, rinsing, and a thorough drying.
  9. Don’t allow kids or large animals to stand or sit on the spa cover.
  10. Remove snow accumulation of more than 12 inches.

Mildew Growth in Spa Covers

Vinyl protectants have ingredients designed to protect your cover from the sun’s rays so that your spa cover will look great for many years. But beneath the vinyl, mildew can appear on spa covers, when conditions are right.

The underside of the cover is made to withstand the harsh chemical environment it is exposed to but should be removed weekly from the spa, to allow it to dry. It is also important to keep the spa water balanced, and with proper sanitizer levels. These two things will inhibit growth of mildew.

Most hot tub owners use their hot tub at least 3 times a week which allows the cover to be exposed to air. If you do not use your tub as often make sure to open the cover up at least twice a week and allow the cover as well as the water to breathe.

There is nothing organic in the spa cover to grow mildew, so if mildew does appear it is due to improper chemical levels or not airing out the tub cover enough. If you do get mildew try swabbing the area with vinegar and laying the cover in the sun for a day.

In extreme cases, you’ll want to unzip the cover, to allow cleaning inside of the fabric and of the foam core, applying the vinegar solution internally. Stand the spa cover in an upside-down “V” shape. preferably in the sun, on a warm and dry day.

With simple maintenance you can further extend the life of your new spa cover.

Lietta!

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Posted in spa covers | 5 Comments »

Planting Claymores! Hottubworks.com Gamers

March 31st, 2011 by

call-of-duty

The majority of employees here at Hot Tub Works enjoy playing video games. Lately, we have all been playing Call of Duty: Black Ops after work. It can be described as a virtual paint ball game that uses modern weaponry.

It makes for great conversation the next day, when one of your work mates has a really bad game the previous night. Nothing can be worse than getting stuck by a Tomahawk or Semtex tipped crossbow bolt, you will hear about it at work the next day!

These games are played online, with other players, both work buddies, and unknown strangers from all over the world. If you want to join us, look for my screen name: BLACKFOOTED.

 

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Posted in life | 2 Comments »

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