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Posts Tagged ‘Spa Technichal Support’

Great Customer Savings for Spa Parts!

March 10th, 2011 by

Balboa Spa Parts Spa Control - VS510SZ Retro Kit

I spoke to a customer today who received a quote from their local tech to replace a spa circuit board for about $525 just for the part! We had the same circuit board available for $229.99.

If you guessed that this customer was very excited, that would be an understatement. He was thrilled! At first kind of stunned, but thrilled on cutting the cost in half! His words were something like, “Thanks for saving my life, Scott.”

It almost made me want to change my voice mail to,”Hi! My names Scott! I sell hot tub parts and accessories, and I can save your life!” But how that Larry H. Parker Commercial sounds, with Intensity!

So, thank you stunned, yet thrilled customer.
Tub On!

HotTubWorks.com: A Great Place to Work

March 9th, 2011 by

banana-smileOne of the main reasons why we are always so helpful and happy on the phone when you call in is that Hot Tub Works is a great place to work. Not only does everyone get along but the owners do special little things to show their appreciation.

One of the main things they do is a raffle for a free car wash every Friday. I was lucky enough to win the last one!! Things like that really show how much we are appreciated and show how much they appreciate us.

I have worked at a lot of  places where they just treat their employees as numbers but here everyone is treated as an individual and is glorified for their accomplishments. And I think that shows in how we treat ever person that we talk to on the phone.

We are constantly getting reviews about how great our customer service is and how dealing with our company is such a great experience, from the phone message when you call in to the hint of a smile you could hear in our customer service representative’s voices.

So next time you have any questions please don’t hesitate to call we’re happy and ready to help you.

Helping a Customer With a Rodent Issue

March 3rd, 2011 by

Mice in hot tubsIts crazy to think about just how many items there are on our site. Just the other day while helping a customer I discovered an item that I think would be helpful to a lot of people out there.

He was complaining that rodents were getting up in his equipment and eating through his wires. Mice underneath the spa. So not only did I help him find the replacement wires he needed but I helped him find an item that should help with his rodent problem as well.

The item is question is sku # 3-80-700-1000. The official name of it is the Mouse-Away Pouch. It is a little pouch with different types of essential oils that is supposed to repel rodents. The best thing about it is that it is poison free so it wont harm them or you.

Hopefully you don’t have any rodent issues but if you do I think that this item will really help!!  I was glad that I had previously discussed the item with our technician and that I was able to help a customer find a solution to their problem.

So remember, if you ever have any questions on any of the items on our site (there are a lot J) or need help solving a sticky situation with your hot tub we are always here to help.

~Nicholas

Bullfrog Spas Hires A Good Guy

February 28th, 2011 by
Bullfrog Spas and HotTubs New CEO

Friday night I was checking email and this press release came through. It’s a good match for the man and the company. I’m impressed that the founder was humble enough to bring in a person who knows more about building a dealer network than himself. So, I predict good things for Bullfrog spas

Hi-Tech Hot Tub Company Welcomes New CEO

Hot tub industry veteran, Jerry Pasley named Chief Executive Officer at Bullfrog Spas. Plans to lead innovative up-and-coming spa manufacturer to the next level.

New Bullfrog CEO – Jerry Pasley

Quote startIn making this decision, I was not concerned about what Bullfrog Spas is, or is not at the present time, but what it can become. I can see enormous potential at Bullfrog going into the future.Quote end

Salt Lake City, UT (Vocus/PRWEB) February 25, 2011

Bullfrog International, LC, is pleased to announce the hire of Jerry Pasley to the position of Chief Executive Officer. Mr. Pasley was formerly the Executive Vice President of Sales at Jacuzzi Hot Tubs and Sundance Spas.

Mr. Pasley will assume responsibility for the general leadership, sales direction, and day to day decisions at Bullfrog Spas. David Ludlow, former CEO, Founder, and the inventor of Bullfrog’s patented JetPak System, will remain with Bullfrog Spas as President and will focus on further Product Research and Development and Business Development. Ludlow welcomed the addition of Pasley to the executive team and, in fact, was instrumental in his acquisition.

Ludlow expressed his support and approval of this move: “Jerry Pasley is not only a seasoned pool and spa industry veteran, but more than that, he shares the vision of what Bullfrog can become and he has the ability and industry influence to propel Bullfrog into a leadership role in the marketplace.”

Mr. Pasley has nearly 30 years of experience in the hot tub industry, with a focus on sales management and sales strategy. He has served on the Association of Pool and Spa Professionals’ Hot Tub Council and has considerable experience in the development of retailer and distribution networks. He currently sits on the Board of Directors of the Association of Pool and Spa Professionals (APSP) as a Director at Large.

When asked about the decision to leave one of the major hot tub manufacturers in the industry, especially considering their history and recognizable brand, Mr. Pasley replied, “In making this decision, I was not concerned about what Bullfrog Spas is, or is not, at the present time but what it can become. I can see enormous potential at Bullfrog going into the future. The track record of impressive growth is already there and with their patented technology and quality Bullfrog will soon be an industry leader.”

Mr. Pasley’s goals for Bullfrog include securing solid financing plans for Bullfrog dealers and the establishment of enhanced sales and marketing programs to expand the influence of Bullfrog Spas and the JetPak System. Pasley commented on these plans, “I’m confident that we can explore and implement plans to allow dealers to show more spas. Along with the expansion of sales networks, this will simply allow many more people the chance to discover the unique benefits and the reliability that you get with a JetPak-powered Bullfrog Spa.”

New Hot Tub Research Finds New Benefits

December 15th, 2010 by

Numerous studies have examined the effects of water immersion temperatures on the cardiovascular system, but few have examined the effects of immersion temperature on factors relating to autonomic nervous system regulation (ANS).

Our research thus far has assessed aquatic immersion temperatures upon the cardiovascular system, peripheral circulation and core temperatures in a young college-aged group and a middle-aged group. We have found a number of important physiologic changes within the ANS that occur during immersion, with a striking decrease in sympathetic nervous system function during warm water immersion. Interestingly these changes are almost identical between age groups, with the older age group at higher baseline measurements.

These changes may well have beneficial public health implications for water use.

NASMI
Physical Education Building Room 101AA
PO Box 641410
Pullman, WA  99164-1410
Phone: 509-335-8226
Fax: 509-335-4594
aquatic.research@wsu.edu

Cal Spas “Lifetime” is shorter than it sounds

December 9th, 2010 by

“Lifetime” warranty can be slippery

Posted by James Shiffer

When Bridget DeZiel’s hot tub turned cold earlier this fall, she figured the lifetime warranty meant she would get a new heater gratis. Yet the Bloomington woman paid $250 to replace the unit because she was told that “lifetime” on her eight-year-old Cal Spas hot tub meant seven years.

The definition of lifetime is slippery when it comes to product warranties. Manufacturers often mean the expected lifespan of the product, or they could mean the time it’s owned by its original buyer, according to the Federal Trade Commission. The least common usage is the lifetime of the owner, the FTC says.

In DeZiel’s case, the dealer made a mistake, because lifetime really meant lifetime and DeZiel should have paid only the labor cost, according to Cal Spas spokeswoman Courtney Salas. The Pomona, Calif.-based company has contacted its Minnesota distributors to correct these misinterpretations, Salas said.

As for DeZiel’s overpayment, “we’ll take care of it,” Salas said.

What surprises have you encountered with lifetime warranties?

Dont Invite Riff Raff to a Hot Tub Party!

October 11th, 2010 by

Hot Tub Party 101:  Know all the people who you invite over for a party.  Seems pretty basic, well I guess not for one Canadian.  He rents a hot tub for a good time party, next thing he knows, 4 people got knife wounds.   Turns out when you have youngsters show up you dont know and they drink too much, bad shit happens.    There’s a lesson here…hope they learn it soon.

Camping With Hot Tubs

October 5th, 2010 by

I am always amazed the extent people will go to enjoy the warm soothing waters of a Hot Tub. I stumbled upon a group of people who figured out the best method of making a Hot Tub while camping. Now I admit this is not the first time I have seen this. For example the guy who turned the front loader of his bull dozer into a Hot Tub heated by fire, or the red necks who used an old cast iron tub with a bomb fire under the tub for their heat source.

What it does tell me is people love sitting in a hot tub and people are nuts. I appreciate both facts equally.

Spa Ozone ….. The Basics

September 21st, 2010 by

Ozone was discovered by German scientist Christian Friedrich Schönbein in the 1840s when he identified a unique odor during electrolysis and electrical sparking experiments. He recognized the scent as the same odor found after a lightening flash and named the substance ozone.

Ozone is created when…

oxygen molecules are split, by a high-energy electrical discharge, resulting in two individual oxygen atoms and those individual oxygen atoms unite with remaining oxygen molecules to produce a three-atom molecule of ozone.

The weak bond holding ozone’s third oxygen atom causes the molecule to be extremely unstable and thus, very effective as an oxidizer.

An oxidation reaction occurs upon any collision between an ozone molecule and an organic molecule, such as bacteria, viruses, fungus and algae, where the oxygen atom held by the weak bond splits off and only oxygen is left behind.

Ozone Benefits

It’s a natural purifier as no harmful chemical by-products are created during purification, making it environmentally friendly.

Eliminates chloramines, chlorine by-products that can cause skin irritations and illness, and their off-gas odor.

Oxidizes hydrogen sulfides, iron, manganese, arsenic and most chlorinated hydrocarbons found in water.

Ozone Facts

In 1906, the city of Nice, France built the first water purification plant to utilize ozone and ozone has been used to purify drinking and municipal waste water ever since.

Safe for mammals and marine life, ozone is used in zoos and aquariums.

Ozone has been purifying bottled water since 1982.

Since 1984, all Olympic Games competition pools have been sanitized with ozone.

In 2001, the FDA allowed the use of ozone as a direct food additive and ozone can safely be used as on food equipment surfaces during the manufacture of food products.

In the pool and spa industry, ozone has been used for more than 65 years as its the most powerful oxidizer that can be safely used in a swimming pool or spa.

Want to learn more?  http://delozonespa.com/

What’s The Best Hot Tub? The truth is….

September 20th, 2010 by

I recently saw another Press Release for a so called “Best Hot Tub” award.  Too bad it was bogus because it would be great if a spa buyer had something to trust.  Unfortunately it was another award given out by a company that sells the award for advertising money.  Yes, thats right, not a single owner of the product is consulted to determine the merit of the product award.

This spurred me to look at our data from actual owners and see if it came close to the truth.  What was clear was the top brands do in fact have the highest satisfaction yet the models they (manufacturers) want to sell are not the models which owners have the highest satisfaction with.   I do believe the manufacturers care, they just dont know how to get at the information.  I know it was very expensive for me, when I was head of marketing at Sundance,  to even get 10 spa owners in a room for a focus group which was such a small sampling that I would just end up with information that I already knew (but at least I had a $20K document to prove it).   What made people really happy about having a hot tub was information I was blind to then.

At this point we are holding the research under wraps for we dont want to cause any waves but if you are a consumer and want to know, we’ll be happy to answer your questions.  Fact based answers for free.