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Posts Tagged ‘Hottub Pumps’

Helping a Customer With a Rodent Issue

March 3rd, 2011 by

Mice in hot tubsIts crazy to think about just how many items there are on our site. Just the other day while helping a customer I discovered an item that I think would be helpful to a lot of people out there.

He was complaining that rodents were getting up in his equipment and eating through his wires. Mice underneath the spa. So not only did I help him find the replacement wires he needed but I helped him find an item that should help with his rodent problem as well.

The item is question is sku # 3-80-700-1000. The official name of it is the Mouse-Away Pouch. It is a little pouch with different types of essential oils that is supposed to repel rodents. The best thing about it is that it is poison free so it wont harm them or you.

Hopefully you don’t have any rodent issues but if you do I think that this item will really help!!  I was glad that I had previously discussed the item with our technician and that I was able to help a customer find a solution to their problem.

So remember, if you ever have any questions on any of the items on our site (there are a lot J) or need help solving a sticky situation with your hot tub we are always here to help.

~Nicholas

Cal Spas “Lifetime” is shorter than it sounds

December 9th, 2010 by

“Lifetime” warranty can be slippery

Posted by James Shiffer

When Bridget DeZiel’s hot tub turned cold earlier this fall, she figured the lifetime warranty meant she would get a new heater gratis. Yet the Bloomington woman paid $250 to replace the unit because she was told that “lifetime” on her eight-year-old Cal Spas hot tub meant seven years.

The definition of lifetime is slippery when it comes to product warranties. Manufacturers often mean the expected lifespan of the product, or they could mean the time it’s owned by its original buyer, according to the Federal Trade Commission. The least common usage is the lifetime of the owner, the FTC says.

In DeZiel’s case, the dealer made a mistake, because lifetime really meant lifetime and DeZiel should have paid only the labor cost, according to Cal Spas spokeswoman Courtney Salas. The Pomona, Calif.-based company has contacted its Minnesota distributors to correct these misinterpretations, Salas said.

As for DeZiel’s overpayment, “we’ll take care of it,” Salas said.

What surprises have you encountered with lifetime warranties?

Improve Sleep With a Hot Tub

November 11th, 2010 by

Improve Sleep With a Hot Tub, Music and a Book

sleep-benefits-of-hot-tubs

Sleep Benefits of Hot Tubs and Other Hidden Factors

According to the National Institutes of Health, approximately 70 million people in the United States are affected by sleep problems. A poll released by the National Sleep Foundation (NSF) found that 43% of women surveyed say that daytime sleepiness interferes with their daily activities.

How much do you know about getting a good night’s rest? Take the below quiz to test your knowledge:

  1. Snoring is a common problem, especially among men, but it isn’t harmful. (True / False)
    False. Snoring can be a symptom of a sleep apnea, especially if it is accompanied by severe daytime sleepiness. Sleep apnea is characterized by pauses in breathing that prevent air from flowing into or out of a sleeping person’s airways. People with sleep apnea awaken frequently during the night gasping for breath.
  2. You can improve sleep with a hot tub followed by a book or soothing music. (True / False)
    True. Hot tubs help you sleep. Soothing music helps you sleep. Relaxing books help you sleep. These are all calming activities you can routinely do before bedtime to help separate your sleep time from activities that can cause excitement, stress or anxiety. Avoid arousing activities before bedtime like working, paying bills, engaging in competitive games or family problem-solving. Avoid exposure to bright before bedtime because it signals the neurons that help control the sleep-wake cycle that it is time to awaken, not to sleep.
  3. You can “cheat” on the amount of sleep you get. (True / False)
    False. Sleep experts say most adults need between seven and nine hours of sleep each night for optimum performance, health and safety. When we do not get sufficient sleep, we accumulate a sleep debt that can be difficult to “pay back” if it becomes too big. The resulting deprivation has been linked to obesity and high blood pressure, negative mood and behavior, decreased productivity, and safety issues in the home, on the job, and on the road.
  4. It is important to maintain a daily bed and wake time including weekends. (True / False)
    True. Our sleep-wake cycle is regulated by a “circadian clock” in our brain and the body’s need to balance both sleep time and wake time. A regular waking time in the morning strengthens the circadian function and can help with sleep onset at night. That is also why it is important to keep a regular bedtime and wake-time, even on the weekends when there is the temptation to sleep-in.
  5. Turning up the radio, opening the window, or turning on the air conditioner are effective ways to stay awake when driving. (True / False)
    False. These “aids” are ineffective and can be dangerous to the person who is driving while feeling drowsy or sleepy. If you’re feeling tired while driving, the best thing to do is to pull off the road in a safe rest area and take a nap for 15-45 minutes. Caffeinated beverages can help overcome drowsiness for a short period of time. However, it takes about 30 minutes before the effects are felt. The best prevention for drowsy driving is a good night’s sleep the night before your trip.
  6. Teens who fall asleep in class have bad habits and/or are lazy. (True / False)
    False. According to sleep experts, teens need at least 8.5 – 9.25 hours of sleep each night, compared to an average of seven to nine hours each night for most adults. Their internal biological clocks also keep them awake later in the evening and keep them sleeping later in the morning. However, many schools begin classes early in the morning, when a teenager’s body wants to be asleep. As a result, many teens come to school too sleepy to learn.
  7. Insomnia is characterized by difficulty falling asleep. (True / False)
    False. Difficulty falling asleep is just one of four symptoms generally associated with insomnia. The others include waking up too early and not being able to fall back asleep, frequent awakenings, and waking up feeling unrefreshed. Insomnia can be a symptom of a sleep disorder or other medical or psychological/psychiatric problem, and can often be treated. When insomnia symptoms occur more than a few times a week and impact a person’s daytime functions, the symptoms should be discussed with a doctor or other health care provider
  8. Daytime sleepiness always means a person isn’t getting enough sleep. (True / False)
    False. Excessive daytime sleepiness is a condition in which an individual feels very drowsy during the day and has an urge to fall asleep when he/she should be fully alert and awake. The condition, which can occur even after getting enough nighttime sleep, can be a sign of an underlying medical condition or sleep disorder such as narcolepsy or sleep apnea. These problems can often be treated, and symptoms should be discussed with a physician.
  9. Health problems such as obesity, diabetes, hypertension and depression are unrelated to the amount and quality of a person’s sleep. (True / False)
    False. Studies have found a relationship between the quantity and quality of one’s sleep and many health problems. For example, insufficient sleep affects growth hormone secretion that is linked to obesity; as the amount of hormone secretion decreases, the chance for weight gain increases. Blood pressure usually falls during the sleep cycle. However, interrupted sleep can adversely affect this normal decline, leading to hypertension and cardiovascular problems. Research has also shown that insufficient sleep impairs the body’s ability to use insulin, which can lead to the onset of diabetes. More and more scientific studies are showing correlations between poor and insufficient sleep and disease.

Source: National Sleep Foundation, 2005

Spa Pump Crazy

September 20th, 2010 by

Five years ago we added spa pumps to the site.  It’s been one of those journeys that has come very slowly, not a silver bullet anywhere to be found.  We started with the best brands available, which was not an easy path due to most of the suppliers have been buying each other out.   When we started we just stocked spa pumps,  then we realized we need to test everyone because it was apparent our suppliers did not, then we even built a water test station, to make 100% sure we had great product before the client ever received theirspa pump.. We hired a friend and former colleague from the Sundance Spas engineering department to build our work stations and create the protocol to testing and assembly.   It was one of those projects that seemed not to make any sense on paper yet I knew we had to invest to be the best source online for spa pumps.

Sales have always been good yet it’s taken allot of energy with very little profit, since spa pumps are heavy to ship and the warranty costs seem to never get covered by the supplier.  We have always been liberal with our return policy as if we were the buyers ourselves.   The spa pumps just always seemed to be needing more work.  So one more time, a couple all stars here jumped in and got deep into the project.

Jim and Brian,  spent months researching, studying everything they could to figure out what we needed for our clients, how to source correctly, engineering, how to create the best value for our clients, and how to make it easy to find the right spa pump.  They as always did us proud and our clients right by creating the most complete offering of spa pumps at the best values, and a method so clients can get through the challenge of knowing what they need.   They even made spa pump videos.

So my hat is off to these guys who come to work everyday and care about what they do for us and for you.  It’s an inspiring group.