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Posts Tagged ‘Consumer Research on Spas’

Cal Spas “Lifetime” is shorter than it sounds

December 9th, 2010 by

“Lifetime” warranty can be slippery

Posted by James Shiffer

When Bridget DeZiel’s hot tub turned cold earlier this fall, she figured the lifetime warranty meant she would get a new heater gratis. Yet the Bloomington woman paid $250 to replace the unit because she was told that “lifetime” on her eight-year-old Cal Spas hot tub meant seven years.

The definition of lifetime is slippery when it comes to product warranties. Manufacturers often mean the expected lifespan of the product, or they could mean the time it’s owned by its original buyer, according to the Federal Trade Commission. The least common usage is the lifetime of the owner, the FTC says.

In DeZiel’s case, the dealer made a mistake, because lifetime really meant lifetime and DeZiel should have paid only the labor cost, according to Cal Spas spokeswoman Courtney Salas. The Pomona, Calif.-based company has contacted its Minnesota distributors to correct these misinterpretations, Salas said.

As for DeZiel’s overpayment, “we’ll take care of it,” Salas said.

What surprises have you encountered with lifetime warranties?

When a lawyer Hot Tubs its not quite the same

December 1st, 2010 by

Fancy a dip in the hot-tub?

1 December 2010 | By Charles Blamire-Brown

Gone are the days when parties’ expert witnesses take it in turns to be examined, then re-examined in the dock while the judge or arbitrator sits passively listening. Hot-tubbing has arrived – to an extent. But is this welcome news?

Hot-tubbing, or “concurrent evidence” as it is otherwise known, involves both parties’ experts sitting in the box with the judge or arbitrator leading a discussion between them. This is a discussion, not a cross-examination. There are no barristers shaping the way the experts give their evidence. The principle is that the experts can tell it how it is.

In the hot-tub, the experts can talk between themselves and ask questions of each other. The judge or arbitrator takes the lead as inquisitor directing questions to both experts and skipping the middleman.

However, using concurrent expert evidence is voluntary, and requires full agreement from all parties.

In an open and frank discussion, the idea is that the experts are more likely to make concessions and come to agreement on common issues. The judge or arbitrator is also able to get to the root of the issues in a much more efficient manner by asking the experts direct questions. The risk of an expert giving an unclear or confusing answer is reduced by the opportunity for this to be immediately challenged by someone who has the technical expertise to challenge them. This will bring substantial savings in time and costs, or so the theory goes.

The hot-tub principle has been around in arbitration in various guises for a while. It is commonly used after cross-examination. However, arbitrators are sometimes reluctant
to embrace this interactive forum for fear of being criticised by the parties for breaching the arbitrator’s duty to act fairly and to give each party an opportunity to put their case forward.

Indeed, the hot-tub principle may appear to contravene these fundamental principles behind arbitration. In circumstances where one party’s expert is a strong advocate, how can it be said that the party with a less bullish expert has had a fair opportunity to present its case unobstructed from interruption? In adopting an inquisitorial approach, the arbitrator may be tempted to find arguments to support their pre-formed views as to the nature of the parties’ cases. But how is this necessarily acting fairly between the parties?

The hot-tub certainly places far more importance on the need for experts to be good advocates. But is this not a dilution of the expert’s proper role? Experts are used by the tribunal precisely to be experts. They are not silver-tongued barristers – it is their knowledge and expertise that should carry the most weight.

The risk of an expert giving an unclear or confusing answer is reduced by the opportunity for this to be immediately challenged

The major concern for the parties in opting to use concurrent evidence is losing the control and platform to present their case that traditional methods of cross-examination and
re-examination afford. However, this can be reduced by effectively preparing experts for the hot-tub, or by selecting an expert with experience of this format. Presently, concurrent evidence is used in arbitration, but Lord Jackson, in carrying out his recent review into the costs of litigation, has recommended its use in the court process. Based on this review, the Technology and Construction Court includes reference to hot-tubbing in its latest procedural guide, which came out last month. The TCC in Manchester is the first court brave enough to take the plunge.

It remains to be seen whether hot-tubbing will lead to a reduction in costs, both in litigation and in arbitration. If parties simply opt for both the hot-tub and usual methods of cross examination, then it is unlikely that the amount of time saved will be significant.

For hot-tubbing to be successful, parties, including arbitrators and judges, will need to properly embrace the purpose of the hot-tub: to get to the nub of the issues between the parties in a constructive rather than combative manner. However, the effectiveness and fair operation of this procedure is dependent on the tribunal’s approach and ability to effectively manage the process.

Charles Blamire-Brown is an associate at Pinsent Masons

Improve Sleep With a Hot Tub

November 11th, 2010 by

Improve Sleep With a Hot Tub, Music and a Book

sleep-benefits-of-hot-tubs

Sleep Benefits of Hot Tubs and Other Hidden Factors

According to the National Institutes of Health, approximately 70 million people in the United States are affected by sleep problems. A poll released by the National Sleep Foundation (NSF) found that 43% of women surveyed say that daytime sleepiness interferes with their daily activities.

How much do you know about getting a good night’s rest? Take the below quiz to test your knowledge:

  1. Snoring is a common problem, especially among men, but it isn’t harmful. (True / False)
    False. Snoring can be a symptom of a sleep apnea, especially if it is accompanied by severe daytime sleepiness. Sleep apnea is characterized by pauses in breathing that prevent air from flowing into or out of a sleeping person’s airways. People with sleep apnea awaken frequently during the night gasping for breath.
  2. You can improve sleep with a hot tub followed by a book or soothing music. (True / False)
    True. Hot tubs help you sleep. Soothing music helps you sleep. Relaxing books help you sleep. These are all calming activities you can routinely do before bedtime to help separate your sleep time from activities that can cause excitement, stress or anxiety. Avoid arousing activities before bedtime like working, paying bills, engaging in competitive games or family problem-solving. Avoid exposure to bright before bedtime because it signals the neurons that help control the sleep-wake cycle that it is time to awaken, not to sleep.
  3. You can “cheat” on the amount of sleep you get. (True / False)
    False. Sleep experts say most adults need between seven and nine hours of sleep each night for optimum performance, health and safety. When we do not get sufficient sleep, we accumulate a sleep debt that can be difficult to “pay back” if it becomes too big. The resulting deprivation has been linked to obesity and high blood pressure, negative mood and behavior, decreased productivity, and safety issues in the home, on the job, and on the road.
  4. It is important to maintain a daily bed and wake time including weekends. (True / False)
    True. Our sleep-wake cycle is regulated by a “circadian clock” in our brain and the body’s need to balance both sleep time and wake time. A regular waking time in the morning strengthens the circadian function and can help with sleep onset at night. That is also why it is important to keep a regular bedtime and wake-time, even on the weekends when there is the temptation to sleep-in.
  5. Turning up the radio, opening the window, or turning on the air conditioner are effective ways to stay awake when driving. (True / False)
    False. These “aids” are ineffective and can be dangerous to the person who is driving while feeling drowsy or sleepy. If you’re feeling tired while driving, the best thing to do is to pull off the road in a safe rest area and take a nap for 15-45 minutes. Caffeinated beverages can help overcome drowsiness for a short period of time. However, it takes about 30 minutes before the effects are felt. The best prevention for drowsy driving is a good night’s sleep the night before your trip.
  6. Teens who fall asleep in class have bad habits and/or are lazy. (True / False)
    False. According to sleep experts, teens need at least 8.5 – 9.25 hours of sleep each night, compared to an average of seven to nine hours each night for most adults. Their internal biological clocks also keep them awake later in the evening and keep them sleeping later in the morning. However, many schools begin classes early in the morning, when a teenager’s body wants to be asleep. As a result, many teens come to school too sleepy to learn.
  7. Insomnia is characterized by difficulty falling asleep. (True / False)
    False. Difficulty falling asleep is just one of four symptoms generally associated with insomnia. The others include waking up too early and not being able to fall back asleep, frequent awakenings, and waking up feeling unrefreshed. Insomnia can be a symptom of a sleep disorder or other medical or psychological/psychiatric problem, and can often be treated. When insomnia symptoms occur more than a few times a week and impact a person’s daytime functions, the symptoms should be discussed with a doctor or other health care provider
  8. Daytime sleepiness always means a person isn’t getting enough sleep. (True / False)
    False. Excessive daytime sleepiness is a condition in which an individual feels very drowsy during the day and has an urge to fall asleep when he/she should be fully alert and awake. The condition, which can occur even after getting enough nighttime sleep, can be a sign of an underlying medical condition or sleep disorder such as narcolepsy or sleep apnea. These problems can often be treated, and symptoms should be discussed with a physician.
  9. Health problems such as obesity, diabetes, hypertension and depression are unrelated to the amount and quality of a person’s sleep. (True / False)
    False. Studies have found a relationship between the quantity and quality of one’s sleep and many health problems. For example, insufficient sleep affects growth hormone secretion that is linked to obesity; as the amount of hormone secretion decreases, the chance for weight gain increases. Blood pressure usually falls during the sleep cycle. However, interrupted sleep can adversely affect this normal decline, leading to hypertension and cardiovascular problems. Research has also shown that insufficient sleep impairs the body’s ability to use insulin, which can lead to the onset of diabetes. More and more scientific studies are showing correlations between poor and insufficient sleep and disease.

Source: National Sleep Foundation, 2005

Hot Tub Supplies Could be Tax Deductible

November 1st, 2010 by

According to the 502 publication of the IRS some medical costs can be deducted when filing income tax. In its opinion letter Index No.: 213.05-00, “Section 213(a) allows as a [tax] deduction the expenses paid during the taxable year for medical care of the taxpayer, spouse, or dependent. Under § 213(d)(1)(A), an expense is for ‘medical care’ if its primary purpose is the diagnosis, cure, mitigation, treatment, or prevention of disease.

If a medical professional has diagnosed a medical condition that can be cured or relieved with hydrotherapy or swimming, a consumer may be able to claim a hot tub purchase as a tax deduction. Because a hot tub or spa is of a particularly personal nature, the consumer must establish that a hot tub is primarily for the cure, mitigation, treatment, or prevention of disease before the cost can be deducted. ThermoSpas, a national hot tub manufacturer and retailer, encourages those suffering who may benefit physically or mentally from warm water therapy, to discuss the benefits of a hot tub or pool with a qualified medical care professional.

Capital improvement expenses can be deducted for the installation of special equipment in the home. The purpose of its installation should be for medical care of either the spouse or any of the dependents living in that home. Those improvements that increase the value of property can be included partially as medical expenses. If the improvements have absolutely no effect on property value the entire cost of installation can be considered as a medical expense. Consumers may need to have property appraised to determine if the value has or has not increased.

Consumers who have purchased a hot tub or spa for medical benefits to contact both medical and tax professionals before deducting the cost of the hot tub or any related equipment.

Read more: http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2010/10/31/prwebprweb4723234.DTL#ixzz1445WWcUA

Dont Invite Riff Raff to a Hot Tub Party!

October 11th, 2010 by

Hot Tub Party 101:  Know all the people who you invite over for a party.  Seems pretty basic, well I guess not for one Canadian.  He rents a hot tub for a good time party, next thing he knows, 4 people got knife wounds.   Turns out when you have youngsters show up you dont know and they drink too much, bad shit happens.    There’s a lesson here…hope they learn it soon.

Bank Scandal from a Hot Tub

October 11th, 2010 by

I didn’t see this one coming yet I’m not too surprised.    So imagine this; B of A bankers, shady developers, and greedy loan processors, colluded in a hot tub to make money.  Sadly, not so hard to imagine.   Here’s the full story:

http://www.washingtonpost.com/wp-dyn/content/article/2010/10/09/AR2010100903468.html

Camping With Hot Tubs

October 5th, 2010 by

I am always amazed the extent people will go to enjoy the warm soothing waters of a Hot Tub. I stumbled upon a group of people who figured out the best method of making a Hot Tub while camping. Now I admit this is not the first time I have seen this. For example the guy who turned the front loader of his bull dozer into a Hot Tub heated by fire, or the red necks who used an old cast iron tub with a bomb fire under the tub for their heat source.

What it does tell me is people love sitting in a hot tub and people are nuts. I appreciate both facts equally.

What’s The Best Hot Tub? The truth is….

September 20th, 2010 by

I recently saw another Press Release for a so called “Best Hot Tub” award.  Too bad it was bogus because it would be great if a spa buyer had something to trust.  Unfortunately it was another award given out by a company that sells the award for advertising money.  Yes, thats right, not a single owner of the product is consulted to determine the merit of the product award.

This spurred me to look at our data from actual owners and see if it came close to the truth.  What was clear was the top brands do in fact have the highest satisfaction yet the models they (manufacturers) want to sell are not the models which owners have the highest satisfaction with.   I do believe the manufacturers care, they just dont know how to get at the information.  I know it was very expensive for me, when I was head of marketing at Sundance,  to even get 10 spa owners in a room for a focus group which was such a small sampling that I would just end up with information that I already knew (but at least I had a $20K document to prove it).   What made people really happy about having a hot tub was information I was blind to then.

At this point we are holding the research under wraps for we dont want to cause any waves but if you are a consumer and want to know, we’ll be happy to answer your questions.  Fact based answers for free.

The truth about ” The Best Hot Tub / Spas”

September 9th, 2010 by

The truth about ” The Best  Hot Tub / Spas”

This is the time of year when the spa / hot tub manufacturers sales teams make their year happen.  Spa sales hit a peak in September when many regions have fairs, festivals, and carnivals taking place.  Historically the mass exposure of the consuming public to the spa / hot tub displays at such events manifests in big sales numbers for the 100 or so spa / hot tub manufacturers  in the US.  These events are often staffed by the “hired guns” of the spa / hot tub industry.  They are a special breed of fearless extraverts who have the ability to travel endlessly, survive on fried foods, and convince the potential spa buyer they are making the best decision of their lives (buying a spa from them).

So before I say anything else, hear this: A spa /  hot tub is great.  The benefits of a spa or hot tub are many.  Bottom line is,  get one, use it, and your body will thank you (not to mention the people you let use it). Now that said this over riding fact I feel free to speak the less flowery facts about spa / hot tub  purchasing process .

One of the growing trends is the spa brands present their brand as best based on some secondary source, an award, a certification, a “seal of approval” from a supposedly non biased firm.  The truth is there is no such thing as a non biased source for spas / hot tubs.  I say this with absolute knowledge of this being the truth because it was my former job for a better part of a decade to convince the public that my brands were the best using whatever means possible, short of breaking any laws (which is a wide road).   We had the Consumer’s Digest Award,  Five Stars,  Best Spa Rating,….. You name it, we had it.   Not because we had the “best,” it was because we had the budget and relationships to insure we had every thing in our marketing kit to convince the potential spa buyer, ” we are the best”.      Now, I did believe we had the best but it was my job to believe it and I did my job well.  I’m guilty of drinking koolaid even though I was the chef.   In case my point is getting distorted much like the awards I speak of, here it is,  you cant trust what they are saying because there is not any non biased research.  Every award is paid for by those who have the money to buy it.    Until now…….…

Hottubworks.com has 100s of thousands of spa owners as clients.  They buy spa covers / hot tub covers, spa chemicals, spa filters, and numerous spa accessories from us online.  Hottubworks.com does not sell spas nor is affiliated with any manufacturer.   We field hundreds of calls a day helping clients with spa covers, spa parts, if happens in or around a spa we have heard it (some good stories for another blogging).  We started asking, “How do like your spa?” “how often do you use your spa?” “would you buy this spa brand again?” .  We were amazed by the clarity of information we got back.  The result is we could clearly see certain brands were better to own and yielded happier owners.

I wont say who was the best because I dont want my phone to ring off the hook from nervous manufacturers.  What I will say to you the potential spa / hot tub buyer is it often comes down to the dealer.  If they dont have a store in your area, most owners are not happy with purchase experience and service.  One exception to this Costco.com where they have taken care of the buyer even when the manufacturer fails to do so (most local dealers could never do so).

So ignore all so called awards and ratings, and use your common sense for it will serve you better.  If you get confused, drop us an email and we’ll try to help with some fact based direction, for free.