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Posts Tagged ‘Consumer Research on Spas’

Helping a Customer With a Rodent Issue

March 3rd, 2011 by

Mice in hot tubsIts crazy to think about just how many items there are on our site. Just the other day while helping a customer I discovered an item that I think would be helpful to a lot of people out there.

He was complaining that rodents were getting up in his equipment and eating through his wires. Mice underneath the spa. So not only did I help him find the replacement wires he needed but I helped him find an item that should help with his rodent problem as well.

The item is question is sku # 3-80-700-1000. The official name of it is the Mouse-Away Pouch. It is a little pouch with different types of essential oils that is supposed to repel rodents. The best thing about it is that it is poison free so it wont harm them or you.

Hopefully you don’t have any rodent issues but if you do I think that this item will really help!!  I was glad that I had previously discussed the item with our technician and that I was able to help a customer find a solution to their problem.

So remember, if you ever have any questions on any of the items on our site (there are a lot J) or need help solving a sticky situation with your hot tub we are always here to help.

~Nicholas

To All of You out There Thank You! If I Were There, I’d Hug Ya!

March 3rd, 2011 by

big-hug for our customers

I have been a customer service representative at Hot Tub Works for almost 5 years and I love what I do. However a good portion of the job is helping customers who have had a less than ideal situation (example: a damaged package delivered) and may be upset when calling in.

It is a wonderful feeling to offer a solution and bring the old fashioned “over the top” customer service into reality and turn a potentially bad experience into a good one for our customers.

Our honest desire to make your experience with Hot Tub Works enjoyable from beginning to end usually surprises people and I absolutely love it when they call in or email us about their experience in genuine “over the top” customer service.

To all of you out there thank you! If I were there, I’d hug ya!

Lietta

Bullfrog Spas Hires A Good Guy

February 28th, 2011 by
Bullfrog Spas and HotTubs New CEO

Friday night I was checking email and this press release came through. It’s a good match for the man and the company. I’m impressed that the founder was humble enough to bring in a person who knows more about building a dealer network than himself. So, I predict good things for Bullfrog spas

Hi-Tech Hot Tub Company Welcomes New CEO

Hot tub industry veteran, Jerry Pasley named Chief Executive Officer at Bullfrog Spas. Plans to lead innovative up-and-coming spa manufacturer to the next level.

New Bullfrog CEO – Jerry Pasley

Quote startIn making this decision, I was not concerned about what Bullfrog Spas is, or is not at the present time, but what it can become. I can see enormous potential at Bullfrog going into the future.Quote end

Salt Lake City, UT (Vocus/PRWEB) February 25, 2011

Bullfrog International, LC, is pleased to announce the hire of Jerry Pasley to the position of Chief Executive Officer. Mr. Pasley was formerly the Executive Vice President of Sales at Jacuzzi Hot Tubs and Sundance Spas.

Mr. Pasley will assume responsibility for the general leadership, sales direction, and day to day decisions at Bullfrog Spas. David Ludlow, former CEO, Founder, and the inventor of Bullfrog’s patented JetPak System, will remain with Bullfrog Spas as President and will focus on further Product Research and Development and Business Development. Ludlow welcomed the addition of Pasley to the executive team and, in fact, was instrumental in his acquisition.

Ludlow expressed his support and approval of this move: “Jerry Pasley is not only a seasoned pool and spa industry veteran, but more than that, he shares the vision of what Bullfrog can become and he has the ability and industry influence to propel Bullfrog into a leadership role in the marketplace.”

Mr. Pasley has nearly 30 years of experience in the hot tub industry, with a focus on sales management and sales strategy. He has served on the Association of Pool and Spa Professionals’ Hot Tub Council and has considerable experience in the development of retailer and distribution networks. He currently sits on the Board of Directors of the Association of Pool and Spa Professionals (APSP) as a Director at Large.

When asked about the decision to leave one of the major hot tub manufacturers in the industry, especially considering their history and recognizable brand, Mr. Pasley replied, “In making this decision, I was not concerned about what Bullfrog Spas is, or is not, at the present time but what it can become. I can see enormous potential at Bullfrog going into the future. The track record of impressive growth is already there and with their patented technology and quality Bullfrog will soon be an industry leader.”

Mr. Pasley’s goals for Bullfrog include securing solid financing plans for Bullfrog dealers and the establishment of enhanced sales and marketing programs to expand the influence of Bullfrog Spas and the JetPak System. Pasley commented on these plans, “I’m confident that we can explore and implement plans to allow dealers to show more spas. Along with the expansion of sales networks, this will simply allow many more people the chance to discover the unique benefits and the reliability that you get with a JetPak-powered Bullfrog Spa.”

Spa Retailers Required to Stop Making False ENERGY STAR Claims

January 18th, 2011 by

Canadian Spa Retailers Claimed Their Spas Were Compliant

energy-star-logo-spas

OTTAWA, ONTARIO–(Marketwire – Jan. 17, 2011) - The Competition Bureau announced today that, as a result of its successful enforcement action, two additional spa retailers must cease making misleading representations that incorrectly conveyed the impression that their hot tubs or insulation met the criteria of the ENERGY STAR Program.

Under the terms of a consent agreement filed today with the Competition Tribunal, which has the force of a Tribunal order, “EcoSmart Spas” and “Dynasty Spas”, as well as a director of both retailers, Brent Marsall, have agreed to cease making misleading representations and to pay an administrative monetary penalty of $130,000. Corrective notices will also be published in all stores, and on their Web site, to inform customers of the misleading representations. In addition, a corporate compliance program will be developed and implemented for both retailers.

“I am pleased that our enforcement action has been successful,” said Melanie Aitken, Commissioner of Competition. ”Canadians seeking energy efficient and environmentally friendly products depend on businesses to ensure that the claims being made about their products are truthful and accurate. Companies that make false representations inhibit consumers’ ability to make informed purchasing decisions and put rival companies at a competitive disadvantage.”

On June 29, 2010, the Bureau announced that it had filed an application with the Competition Tribunal seeking to prohibit Mr. Marsall and his companies from making claims that the products were eligible for ENERGY STAR certification. The ENERGY STAR Program is an international standard for energy efficient and environmentally friendly consumer products. No hot tubs, spas, or insulation products for sale in Canada are eligible for certification by, or in association with, the ENERGY STAR Program.

Since announcing a crackdown on unsupported energy savings claims in June 2009, the Bureau has reached agreements with all Canadian hot tub and spa retailers identified as having made similar false or misleading claims, except EcoSmart Spas and Dynasty Spas. The Bureau was forced to start enforcement action against Mr. Marsall, EcoSmart Spas and Dynasty Spas. The consent agreement resolves the matter with respect to these final violations.

Canadian and American government agencies cooperated in the Bureau’s investigation. This includes the United States Environmental Protection Agency, which owns and manages the ENERGY STAR Program, and the Office of Energy Efficiency of Natural Resources Canada, which administers the program in Canada.

In June 2008, the Competition Bureau and the Canadian Standards Association (CSA) jointly published enforcement guidelines, entitled “Environmental Claims: A Guide for Industry and Advertisers“. The guidelines provide the business community with the necessary tools to ensure that environmental marketing is not misleading, while providing consumers with greater assurance about the accuracy of environmental claims.

The EcoSmart Spas and Dynasty Spas retailers that made the misleading claims operate in the Calgary and Red Deer area.

The Competition Bureau, as an independent law enforcement agency, ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.

Warm Up with a Hot Tub Soak in Idaho

January 13th, 2011 by

Warm Up with a Hot Soak

Nothing like easing your tired muscles in a natural wonder

by Andrew Mentzer

hot-tub-soak

Just because Old Man Winter has a stranglehold on the weather right now doesn’t mean you have to wait until May to feel warm again. Wouldn’t a nice soak in a hot tub feel great right about now? If you don’t own a hot tub yourself or don’t want to risk climbing the fence in the cold, dark night to slip into your neighbor’s tub, there are some great hot springs within a two-hour drive of Boise that can kill the chill.

Skinnydipper–Touted as one of the best hot springs in Idaho, these pools are not particularly easy to get to. Off of Banks to Lowman Road (South Fork of the Payette River), you have to park on the side of the highway and hike up a steep, rocky hillside. The trail can be especially tricky during the winter months. If you make it, the upper pools are piping hot and the scenery is well worth the trip.

Kirkham–Just past Lowman on Highway 21, these roadside springs are easy to get to and very relaxing. Just a short hike from the publicly managed Kirkham campground, these springs run right into the crystal blue waters of the Payette River.

Gold Fork–If you find yourself in the McCall-Donnelly-Cascade neck of the woods, Gold Fork Hot Springs makes for a worthy visit. Bring cash since these springs are privately owned and properly built-out. Get more information at goldforkhotsprings.com.

Baumgartner–Also adjacent to a publicly managed campground, Baumgartner hot springs is great place to sit back and take it all in. Being 11 miles past Featherville, access may be tricky depending on the weather.

Bonneville–Also just north of Lowman, Bonneville is an awesome spot if you enjoy hiking. These springs are about a quarter-mile hike/snowshoe from the Bonneville campground and have a “soak shack” that guests can enjoy.

Pine Flats–Another Highway 21 hot spot, Pine Flats hot springs are best enjoyed during the summer and fall months, since the river blows out the lower pools during the early spring. Just a few miles before Lowman off of Banks to Lowman Road, these springs are a short hike from the scenic Pine Flats campground.

Garden Valley/Moondipper/Pine Burl/Silver Creek Plunge–The Garden Valley area has many excellent hot springs, both improved and unimproved.

With all of these hotspots, don’t let the desire to soak your self override your common sense. Check conditions before heading into the mountains and keep in mind that some Forest Service roads are closed during snow season. Be prepared for any number of scenarios, including but not limited to the following: nude hot-tubbers, nude hot-tubber-loving mountain animals, Johnny Law (if you become a nude hot-tubber), and piping-hot water temps (dip your toes before you dive in)

What to Look for in a Backyard Hot Tub

January 7th, 2011 by

Winter Warmth Outdoors: Backyard Hot Tub Features

hot-tub-featuresPat Karlsson Backe and her husband, Kevin, say this is their favorite time of the year to use the hot tub in their Franconia back yard.
By Ann Cameron Siegal, for The Washington Post

“Something different happens when you are sitting outside,” said Pat Karlsson Backe, a fitness and Pilates instructor. Her husband, Kevin, brought his hot tub to their marriage three years ago, then they added a small, portable fire pit to celebrate their first Christmas together. Their Franconia back yard, with its slate patio and view of the woods, became their favorite hangout. It’s “good for the soul,” she said. “You have the ability to take in the evening air as nature takes away all the stresses of the workday.”

Whether seeking a focal point for gatherings or for solitary contemplation, here are some things to consider before installing a backyard hot tub or fire pit.

Hot tubs in the Washington DC area

Is your primary goal hydrotherapy for aching muscles, simple relaxation or socializing with friends?

Customers often say they want a hot tub – also called a spa – big enough for a party, said Dave Cintorino, owner of Home Escapes, a spa and patio furniture store in Reston. “Most often it’s one or two people at a time, so get the one you want,” he said.

Kevin Backe purchased his hot tub 20 years ago, when he was in his 30s. It’s a basic no-frills three-seater, which he and Pat, avid runners, use to limber up before exercising and for soothing soaks afterward.

Lise and Steve Lingo use their eight-person spa several times a week in the back yard of their Herndon townhouse, most frequently in winter.

“In the morning it wakes you up, gently,” Lise Lingo said. “In the evening, it puts you to sleep.”

Sprinting from your cozy indoors to the warmth of the water can be a challenge in the winter, so the closer the spa is to your house, the more likely you are to use use it.

“The trade-off may be the view,” said Charlie Hyink, owner of Vienna Hot Tubs and Patio in McLean, “so seek the best compromise.”

The Lingos, for example, installed a ceiling under their deck to protect the area between house and tub from snow and ice. It’s important to make sure you have a non-slip surface to guard against falls.

Acoustics count, too. Will the sound of spa jets, heaters or pumps be bothersome if your unit is near a bedroom window or a nearby house?

Before deciding on a location for your tub, you also should consider whether you need privacy screening so you’re not on display before the neighbors. Also make sure you have enough space around the hot tub to allow easy access for maintenance and repairs.

Contemporary hot tubs come in many shapes and sizes, seat two to eight people and require several hundred gallons of water. While you can get wooden and even inflatable versions, we’ll focus on the aboveground molded-plastic style. Popular sizes can take up to an 8-by-8-foot space.

Always do a “wet test” before purchasing a hot tub; many retailers will arrange for you to bring your bathing suit and towel to the store for the not-so-dry run. That’s the best way to determine if the seats, depth and jet placement fit your body, and whether the well is large enough that entangled feet won’t be a problem. Typical options include multi-level seating, armrests, or lounge seating for stretching out.

Hot-tub covers should be well insulated, tapered for rain run-off and lockable so uninvited visitors – particularly children – can’t access the water. (The Consumer Product Safety Commission reported more than 800 deaths associated with hot tubs since 1990, nearly 90 percent of them children younger than 3.) Lids can be heavy, so consider installing a cover lifter, which will add a couple hundred dollars to your cost.

Molded tubs run from $2,000 to more than $15,000, depending on the size and extra features, such as lighting and fountains.

The services of a licensed electrician will add several hundred dollars to the tab. Hot tubs require 110/120 or 220/240 volt systems, with the higher service needed to run spa pumps and heaters simultaneously in cold weather.

A hot tub full of water can weigh several tons. You’ll need a a substantial platform, concrete slab or reinforced deck to support it.

Heating requires about one hour for every three degrees of water temperature, so the better insulated your unit, the lower the costs to run and the quieter it is. The better the filtration system, the easier the unit is to maintain.

Cintorino estimates that chemicals and heating will run about $500 a year on a high-end model with options such as digital programming, individually controlled jets, mood lighting or water fountains.

Manufacturers recommend that users completely change the water every three or four months, depending on usage, and check the water’s pH weekly. To minimize bacteria, religiously add sanitizing chemicals and clean the filters according to the manufacturer’s directions.

Hot Tubs Help New Year Resolutions

December 29th, 2010 by

5  Ways a Hot Tub  Helps New Year’s Resolutions

Scientific studies indicate several key areas where hot tubs and hydrotherapy can help people to reach their goal of improved health and wellness.

benefits-of-hot-tubs

The goal of improved health is the most common of all New Year’s resolutions. With the new year fast approaching, millions of people are vowing to improve their health but secretly worrying about how they will do it.

Scientific studies by the National Aquatics and Sports Medicine Institute, located at Washington State University, and others are showing remarkable health benefits associated with warm water hydrotherapy in hot tubs.

 

1.    Hot tubs can lower blood pressure. In studies performed by the National Aquatics and Sports Medicine Institute subjects experienced decreased blood pressure when immersed in water of all temperatures. However, the effect of lowered blood pressure was shown to last much longer for those who soaked in a hot tub.

2.   Hot tubs improve heart and circulatory health. Water immersion helps the circulatory system to operate more efficiently. This effect can be beneficial to all people and is especially helpful to individuals who experience decreased circulation due to diabetes and other ailments.**

3.    Hot tubs improve joint health. Spending time in a hot tub can decrease pain and help improve flexibility by decreasing the effects of gravity, increasing blood flow, and by lessening the pull of tight muscles on sore joints.

4.    Hot tubs improve muscle health. Soaking in a hot tub loosens stiff muscles and reduces soreness. The increased blood flow to the muscles, experienced while in a hot tub, also aids in healing after injuries and recovery after intense workouts.

5.    Hot tubs improve nervous system health. One of the reasons hot tubs feel so relaxing is because they actually balance the opposing functions within the nervous system – the sympathetic and parasympathetic systems. Hot water therapy reduces the effect of the sympathetic nervous system, which is the major cause of harmful stress. The positive effects of hot water therapy on the nervous system have actually been observed long after the individual actually leaves the water, showing that hot tubs help produce long term benefits that include lowered stress, relaxation, and a sense of well being.

Additional hot tub health benefits continue to come to light as physicians and scientists, especially in the area of Sports Medicine, perform studies on hot tub therapy. Individuals interested in the health applications of hydrotherapy can keep up to date by following the National Aquatics and Sports Medicine Institute (NASMI) along with hot tub health updates posted at hot tub blog.

The science seems to show that a hot tub is likely to be one of the best investments that an individual can make in achieving their goals of health, wellness, and overall happiness for 2011.

*Information regarding health benefits of hot tubs is collected from studies performed, cited, and reported on by the National Aquatics and Sports Medicine Institute.

**Always consult a physician before using a hot tub, especially if you have any of the following: high blood pressure, a heart or lung condition, are or may be pregnant, have diabetes or if you experience any other serious health condition.

 

 

Free Hot Tub for Christmas?

December 27th, 2010 by

Not sure if they won….but I think it was close.

I’ll keep you “posted”.

Jerry

___________________________

Weather Contests Entice Shoppers

Sunday, December 26, 2010  02:58 AM
By Peter Mucha

THE PHILADELPHIA INQUIRER

free-hot-tubLarry Granger, president of West Chester Spas, stands outside his store in Pennsylvania and shows off a spa adorned with a banner describing the weather deal.
About eight years ago, Roxann Dulce came oh so close. Another quarter-inch of snow on Christmas Day, and Anthony Jewelers in Palmyra, N.J., would have refunded her and all of its other customers the cost of purchases made Thanksgiving weekend.

This year, the Palmyra financial controller has a hunch that she will win — just as she predicted the Giants would beat the undefeated New England Patriots in the 2008 Super Bowl. New York did win, in a nail-biter.

So on the Saturday after Thanksgiving this year, Dulce walked down the street to Anthony Jewelers and bought a rainbow sapphire bracelet for herself, a couple of ornaments and a gift for a niece.

Now, she’s dreaming of a White Christmas coating her bank account to the tune of $700.

Anthony’s is one of the fate-defying merchants that tempt customers every holiday season with an unusual guarantee:

Customers get their money back if a certain amount of snow falls in such-and-such timeframe, or on some special date.

“White Christmas Sale. Free Hot Tub if it snows on Christmas,” a banner proclaims this month on a sample outside West Chester Spas in Pennsylvania.

Shop until Christmas Eve at Corinne Jewelers in Toms River, N.J., and get cash back if an inch of snow falls on New Year’s Eve. If it does, customers will collectively recoup perhaps $1 million, said Ryan Blumenthal, general manager at the store that bears his grandmother’s name.

Across the country, even some car dealers get in on the action.

The merchants aren’t losing sleep because their gambles are all paid for through insurance. The insurer is the Grinch who prays for clear skies.

Picking a policy is a bit of a balancing act. If the promotion’s too easy to win — one flake! — the premiums will be sky-high. If it’s too tough to win, don’t expect an avalanche of customers.

“The idea is to make it believable to the public and make it affordable to the retailer,” said Patricia Sleicher, president of Global Weather Insurance Agency Inc., the Long Island, N.Y.-based insurer backing the spa and Corinne Jewelers deals.

Her company covers 50 to 100 weather-based promotions a year, with end-of-year snow deals being the most popular.

But other special days are targeted, too, and not just winter ones such as Valentine’s Day, President’s Day and Super Bowl Sunday. Wedding rainouts can mean ring refunds. High-temperature deals have been tried for July Fourth.

“We’ve even done wind in Wyoming,” she said.

Such promotions are small potatoes in the weather-underwriting industry, though. “Our main business is insuring concerts, movies, TV commercials for weather,” Sleicher said.

Her firm’s biggest payout was about $6 million over the filming of Cliffhanger, starring Sylvester Stallone, when production was delayed because “they got blizzard after blizzard” in the Italian Alps, she said.

With store promotions, fine-tuning often shows up in the fine print.

Anthony’s would pay off on just an inch of snow from midnight to midnight on Christmas Day.

But for a freebie hot tub, 2 inches or more must fall between 8 a.m. and 8 p.m. on Dec. 25, as measured at Pottstown Limerick Airport in Pennsylvania.

The odds might seem slim, but very similar conditions paid off last year for patrons of Geis Perry Jewelry in Atlantic, Iowa.

“We went for 2 inches of snow in a six-hour period, and they actually got, like, 8,” Sleicher said.

“I felt fantastic about it. I had the happiest customers around,” said co-owner Rich Perry.

In 2002, Anthony Fratto, co-owner of the Palmyra jewelry store, was thrilled as he stepped out of church to see snow on Christmas Day.

“This is way cool,” he remembers saying.

UPDATE: No free spas given away yet, in 10 years! Pretty lucky for this spa retailer – one day, a white Christmas could cost him plenty!

- Jerry

Obama getting a Hot Tub from Santa?

December 22nd, 2010 by

Obama to get new hot tub for Christmas?

WASHINGTON (CNN) – A new hot tub was one of the many gift suggestions given to first lady Michelle Obama today after she read to young patients at Children’s National Medical Center.

Mrs. Obama read “The Night Before Christmas” to the group and then took questions from the audience, including what she would be giving the president for Christmas.  The first lady jokingly replied that she couldn’t tell because it would no longer be a secret and she still had to figure out which list President Obama is on.

“I’m not going to tell you because it’s going to be in the paper tomorrow, and then he’s going to read it, and then it won’t be a surprise,” she said.  “But first I have to see whether he’s been naughty or nice.  I’ve been trying to figure that out.”

At one point she asked the kids for Christmas gift ideas for the president.  Their responses: candy, a watch, a new suit, and a new hot tub.

New Hot Tub Research Finds New Benefits

December 15th, 2010 by

Numerous studies have examined the effects of water immersion temperatures on the cardiovascular system, but few have examined the effects of immersion temperature on factors relating to autonomic nervous system regulation (ANS).

Our research thus far has assessed aquatic immersion temperatures upon the cardiovascular system, peripheral circulation and core temperatures in a young college-aged group and a middle-aged group. We have found a number of important physiologic changes within the ANS that occur during immersion, with a striking decrease in sympathetic nervous system function during warm water immersion. Interestingly these changes are almost identical between age groups, with the older age group at higher baseline measurements.

These changes may well have beneficial public health implications for water use.

NASMI
Physical Education Building Room 101AA
PO Box 641410
Pullman, WA  99164-1410
Phone: 509-335-8226
Fax: 509-335-4594
aquatic.research@wsu.edu