Earlier this week I got an email from Customer Service star Lietta about a client who’s back for his second spa cover, 6 years later.  What was interesting about this client was the order was it originally taken by our CFO Rick who’s not your normal Spa Cover expert.  Never the less, the client got a perfect Spa Cover 6 years and all the client had to do is call us and a couple clicks later, she’s getting another made exactly like the last time.  A few things I love about this; 1- we have allot of repeat clients, in fact most of our clients visit us 6 times a year, 2-The product did exactly what it what we said it would, the spa cover lasted much longer than the client expected., 3-Technology makes it easy and affordable to order a custom spa cover, and it’s super easy the second time around because we have all the data.

It’s a small thing but it made me smile……

Tags: Hot Tub, Hot Tub Cover, spa cover, Spas

This entry was posted on Thursday, September 16th, 2010 at 1:56 pm and is filed under spa covers. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.