Free Shipping on all Spa Covers and orders over $100
Sunday - Saturday
7am - 7pm CST Proves Customer Service is Key

April 29th, 2011 by

hot-tub-spa-consumer-reviewsI love it when I can open my email and see so many client comments and reviews on our products but even more importantly our people.  We are truly a company who cares about our customers and that’s what its all about.

We don’t claim to be perfect yet we are trying to get better everyday.  I’m grateful to work with such an amazing group of people!

These are the reviews just from this morning’s email……..


No question just want to say thanks for the spa cover you built it raised my spa core temp from 75 to 98-102 with just the cover change. I have talk to 3 freinds that will need covers soon a tolded them what you did for me they have seen the cover an like it will order soon thanks again for doing what you do an do it right
Customer Name: kenneth l

Contact VIA email

Hi Brian,
First of, thanks for your help and expertise.  It really made me feel comfortable in making my purchase.  Your warranty and return policy on your product was also a deciding factor for me.  It was much better than your competitors.
Second, I just wanted to mention that the flex pack installed surprisingly easy.  It took longer for me to cut out the hole for the digital control than it was to screw down the pump and control pack.  I was able to use my existing fittings without any problems.  I’d say it took me an hour tops and I was ready to go. So far it’s working great.
Since I’ve done a lot of the research in comparing different companies on prices, warranty, and BBB ratings, I’ve already recommended you to my coworker who will be in the market for a spa pack.

Thanks again!


COMMENT: Thank you to Leata, EXT #108, for the wonderful customer service she provided with my recent order (4-25-11). I was attempting to order filters for my swim spa without a part number; and while the one I looked up on the internet would have physically fit, it would have be very inefficient for the size of my unit. She recommended getting parts numbers for the housing assembly, and after calling her back, she matched the approprate spa filter based on that & the actual size of my swim spa. She went above and beyond my expectations in providing EXCELLANT CUSTOMER SERVICE. She was polite,helpful, and informative throughout the entire process; even when calling her back with details near COB. Thank you so much. Please relay my comments to her. You can bet you will recieve several orders from me in the future. KUDOS!
Customer Name: Shawn Jones

Contact VIA email


To Whom it May Concern,
I called and talked with Lietta (ext. 108) regarding this order shortly after I received this e-mail.  My son is getting married on Saturday May 30th and we are hosting the rehearsal dinner as well as having several of our close friends stay with us for the weekend.  And I really needed my New Hot Tub cover before the 29th.  She has tracked the manufacture of the spa cover and talked with the freight company several times to ensure delivery before the 29th.  I received my new spa cover yesterday May 27th and I wanted to drop you a note and say “THANKS” for the excellent customer service and let you know that you have a very valuable employee in Lietta.  She called me several times to let me know the progress of the cover and it was greatly appreciated.  I wish all customer service people were as kind and understanding as Lietta.  Don let her get away from you!

Thanks very much from a very satisfied customer.



Tags: , , , , , , ,

7 Responses to “ Proves Customer Service is Key”

  1. Jack Stone says:

    Great job MARY- and HELEN! =)

    I want to compliment Hot Tub Works Customer Service reps, Mary & Helen, for the fine service they provided in support of my recent purchase. Though mine was but a small order(#HTW513612) both were patient & helpful. Mary is, not only helpful, but very knowledgeable regarding the item I purchased. The 2 of them made my purchase an enjoyeable exprerience. For this high level of customer service,Hot Tub Works is nearly unique, in my experience. Please extend my word of thanks to Mary & Helen.
    Customer Name: Bob Mangum

  2. Jerry says:

    To Whom It May Concern:

    We received our hot tub cover a few weeks ago and are thrilled with it!!
    We watched the video on your website for measuring and it fits like it
    came from the factory with the hot tub and the craftmanship is awesome..
    We will highly recommend you to anyone needing a hot tub cover in the
    future. Please pass this along to your owners/managers/supervisors to
    let everyone know that your company has done theirselves proud. We live
    in Alabama and it was a bit scary to do this over the web but are so
    pleased with the final result. Again, thanks so much for a great


    Billy and Pennee

  3. Jerry says:

    I just wanted to email Hot tub Works to let you know how happy I am with my custom hot tub cover. The measurements came out perfect, the quality is outstanding, and I could not be happier. I will definitely recommend your company to anyone I know needing a new cover. Thank you so much.
    Jim Howard
    Customer Name: Jim

  4. Jack Stone says:

    These type of comments come in every day!

    Our hot tub cover arrived this morning! It fits PERFECT and looks GREAT!

    Thanks so much!

    Tom & Jeanne
    Customer Name: tom & jeanne

    Contact VIA email

  5. Jack Stone says:

    This is a Good One!

    To Alea,

    I do not want to take up your time but felt it necessary to contact you and let you know about Brian Collison. Before I placed my first order with your company I was e-mailing questions about my spa. Brian was the one that answered my questions with language that I could understand and information that was very accurate. Because of the quick responses and great information he gave me, I have purchased additional items from your company and will continue to do so. This along with the fact that I am now telling others about the service received from Hot Tub Works should indicate to you what kind of an employee Brian is.

    Thanks for your time,
    A very satisfied customer.

  6. Jack Stone says:

    More feedback!

    Warehouse: Thank you for your quick turn around!!!

    No questions, just a comment. I am so impressed by your prompt service and great prices! It took less than a week to receive all the products I’d ordered. Thank you so much for your excellent service. I will definitely be ordering from you again!
    Customer Name: Pat

  7. Jerry says:

    Not a question, a comment: I just talked to Lietta in your service department with a question about unusual L.A. Spas filters (filter bags, actually). I stated my frustration with inserting the bags. Lietta gave me cannister replacement number, we ordered three and the transaction was completed in a matter of minutes. I don’t think I have ever been treated so courteously and efficienctly. My compliments and thanks.
    Customer Name: Steve

Leave a Reply

You must be logged in to post a comment.