Free Shipping on all Spa Covers and orders over $100
1-800-770-0292
Mon-Fri - 7am-7pm CT
Sat-Sun - 8am-5pm CT

Hottubworks.com Proves Customer Service is Key

April 29th, 2011 by

hot-tub-spa-consumer-reviewsI love it when I can open my email and see so many client comments and reviews on our products but even more importantly our people.  We are truly a company who cares about our customers and that’s what its all about.

We don’t claim to be perfect yet we are trying to get better everyday.  I’m grateful to work with such an amazing group of people!

These are the reviews just from this morning’s email……..

________________________________________

No question just want to say thanks for the spa cover you built it raised my spa core temp from 75 to 98-102 with just the cover change. I have talk to 3 freinds that will need covers soon a tolded them what you did for me they have seen the cover an like it will order soon thanks again for doing what you do an do it right
Customer Name: kenneth l

Contact VIA email

________________________________________
Hi Brian,
First of, thanks for your help and expertise.  It really made me feel comfortable in making my purchase.  Your warranty and return policy on your product was also a deciding factor for me.  It was much better than your competitors.
Second, I just wanted to mention that the flex pack installed surprisingly easy.  It took longer for me to cut out the hole for the digital control than it was to screw down the pump and control pack.  I was able to use my existing fittings without any problems.  I’d say it took me an hour tops and I was ready to go. So far it’s working great.
Since I’ve done a lot of the research in comparing different companies on prices, warranty, and BBB ratings, I’ve already recommended you to my coworker who will be in the market for a spa pack.

Thanks again!
Roger.

__________________________________

COMMENT: Thank you to Leata, EXT #108, for the wonderful customer service she provided with my recent order (4-25-11). I was attempting to order filters for my swim spa without a part number; and while the one I looked up on the internet would have physically fit, it would have be very inefficient for the size of my unit. She recommended getting parts numbers for the housing assembly, and after calling her back, she matched the approprate spa filter based on that & the actual size of my swim spa. She went above and beyond my expectations in providing EXCELLANT CUSTOMER SERVICE. She was polite,helpful, and informative throughout the entire process; even when calling her back with details near COB. Thank you so much. Please relay my comments to her. You can bet you will recieve several orders from me in the future. KUDOS!
Customer Name: Shawn Jones

Contact VIA email

__________________________________

To Whom it May Concern,
I called and talked with Lietta (ext. 108) regarding this order shortly after I received this e-mail.  My son is getting married on Saturday May 30th and we are hosting the rehearsal dinner as well as having several of our close friends stay with us for the weekend.  And I really needed my New Hot Tub cover before the 29th.  She has tracked the manufacture of the spa cover and talked with the freight company several times to ensure delivery before the 29th.  I received my new spa cover yesterday May 27th and I wanted to drop you a note and say “THANKS” for the excellent customer service and let you know that you have a very valuable employee in Lietta.  She called me several times to let me know the progress of the cover and it was greatly appreciated.  I wish all customer service people were as kind and understanding as Lietta.  Don let her get away from you!

Thanks very much from a very satisfied customer.

Sincerely,

Craig

Tags: , , , , , , ,

Leave a Reply

You must be logged in to post a comment.