The short version here is the Jacuzzi Dealer sells spa, spa has issue, doesn’t get corrected, consumer gets mad, dealer gets mad at consumer and situation ends bad.

No doubt, Jacuzzi has to build spas that work.  Even in the best quality environment spas will have some issues after delivery so it’s up to the dealer to know how to make it right.

Their ( the dealer) reputation is on the line more than the brand (Jacuzzi Hot Tubs in this case).   Dealers have been real slow to learn this reality in the spa industry.

A good example of company knowing this is Costco.com, they sold 1000s of spas.   Two of their major suppliers folded.  They responded by hiring a national service company on their dime to handle the issues and refunded anyone that was not happy.   They lost money in the short run but no doubt they gained some loyalty and my respect.

I like to think HotTubWorks.com lives by the same values.  In fact I know we do.  I just authorized a replacement on a product just outside of warranty, which means it’s on our dime.  I like to believe it comes back to us.

To see the bad press nightmare for Jacuzzi Hot Tubs and their Dealer:

http://www.fox6now.com/news/witi-102410-contact6-allied-pools,0,863594.story

Being a single mother of 4 and working full time does not leave much free time however being a mother is a joy and a gift worth more than free time. One of my favorite things to do in my free time is watching my girls play soccer. I have 3 teenage daughters who play AYSO Soccer and their games are so fun to watch! I can’t believe the skills these girls have. The games can get pretty ruff sometimes but in the end they all have fun and I do too.

My bike was stolen last night.

It was an awesome bike, a black and pink beach cruiser that was gifted to me by a good friend. It was not new, but I didn’t care. It had a cool basket with a black and pink zebra print liner that was the perfect size to hold a bag of groceries. I rode it to the beach every week, and some days that was a 20 mile round trip if I went all the way to the Wedge in Newport. I even rode it to work quite often! I’ll never forget to looks on the faces of the warehouse guys when I rolled up that first day. One day I left it in the hallway and Jerry almost tripped over it.

I could ride from my house along the river trail (which is actually a flood control channel – only here in the ‘asphalt jungle’ would we refer to it as a river) and get to our office in about 30 minutes. What a great way to start the day! I was getting exercise and saving on gas money. The time on my bike to and from work was sacred. It really helped me to forget about my stressors for awhile, and just enjoy the fresh air and cool scenery along the way. I rode that bike almost every day, even if it was just around the block.

My favorite ‘bike adventure’ memory was just last Thursday. It might have been the hottest day of the year. I got home from work and my daughter and I jumped on our bikes and rode to the beach for some relief. What started off as a way to cool off ended up being a great bonding experience for the two of us. Soon she will be a teenager and won’t have time to ride bikes with mom!

Maybe whoever stole my bike needed it more than me. I only know they won’t enjoy it as much as I did.

“If we were there, we’d hug ya,” not a slogan, but a way of life. I was hired onto this company on June 23rd of last year and since that date life as I knew completely changed. I was unemployed and desperately looking for work until the day I received a phone call from Lietta about a potential opening here, at this little warehouse in Costa Mesa, California, called HottubWorks. The very next I came for an interview and my first day of work began, the rest is history.
Since my beginning I’ve watched this little company grow and I’ve grown right along with it. Everyday is another day to show that we’re here, surviving, and caring for each and every person we come in contact with. Working at HottubWorks is a blessing. I came into this company with some past discrepancies and everyone has been right there with me at each turn always encouraging me, always supporting me, and helping me reach my goals; one day at a time & one hug at a time.

“ARRRRRRHHHHHHHHH” “GEEEEEEEESSSHHHHHHHHHHHHHHHH” “AHHHHHHHHHHHHHHHHHHHHHHHH, UHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!” are all sounds you can hear echoing like a kid screaming down a long, long tunnel from the office door of none other than one of my boss’s Jerry! That’s right, for the past 3 months; right around everyone’s lunch time you can get the chance to hear Jerry! But it’s not what you think! You see, Jerry and I are on a mission t better ourselves in any and every way that we can! And right now our currant manifestation is PUMPING IRON!

All the noises that the customer service reps hear everyday is Jerry and I training hard! For us lifting weights on our lunch hour benefits us so many different ways. First off, when we finish a grueling work out and the endorphins are flowing through our bodies we feel an overall since of well being, almost euphoric! Lifting weights daily makes feel better about ourselves here at work. We walk proud, feeling positive and happy with our results! It’s a feeling you just can’t put a price tag on! When I’m done training Jerry and getting a few sets in with him I’m energized for the rest of the day, and it gets me into this zone that’s hard to take me out of!

I wanted to blog about this because I was hoping it might inspire other people to take up weight resistance exercise, plus open peoples eyes to all the benefits that lifting weights can do for you, physically, mentally, spiritually, and emotionally!!! Its probably one the best ways to really love yourself, and prove you really do care about your well being not just for you, but your well being in all areas of your life! And if anyone out there is looking to shed a few pounds, or gain some serious mass you can reach me at…ha-ha just kidding! Thanks guys!

I would like to say Happy Fathers Day to all the DADS out there.  Fathers are very important and all children need their Fathers.  I salute all Fathers who are involved in their children’s lives.  In toady’s world with a lot of families having divorced parents it is not always an easy task for either mothers or fathers to put their differences aside and put their children first.  I have personal experience with this and even though I do not get along with my ex-husband I am so grateful for him being in my daughters’ life because they love him.  So Happy Fathers Day DADS.