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Archive for the ‘life’ Category

Birthday Surprise from a Super Customer

July 26th, 2011 by

birthday-balloonsHere at Hot Tub Works we in customer service aim to give all our customers “over the top” customer service -  the extra mile for to give them the caring human touch that they would receive if they were speaking to us face to face.

Let me share an experience I just had with a customer going going the extra mile.

On Tuesday 07/12/11 I had the pleasure of speaking with a new customer and during the course of our conversation she told me her birthday was the next day and she would be turning 86. Coincidental we share the same birthday. We both thought this was really neat and we ended our conversation wishing each other Happy Birthday.

I was not in the office on the 13th but had a wonderful surprise waiting for me when I returned the next day. Thursday morning I was listening to my voice messages and the first one I listened was a sweet voice singing me happy birthday. This wonderful, sweet lady took time to call me on her birthday to sing happy birthday to me! I can not fully express how wonderful this felt. I have been smiling ever since!

Here’s to “over the top” customers!

 

Hot Tub Monkeys

June 23rd, 2011 by

Almost 60 years ago, Japanese tourists starting feeding these monkeys who used their new free time on new ways to entertain themselves. One of them was hot tubbing in the volcanic pools of hot water. Pretty smart monkeys!

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Here’s a great video of the hot tub monkeys of Nagano, Japan – enjoying a hot tub soak!

Hot Tubs and Watermelons

June 16th, 2011 by

hot-tub-therapy

A San Jose man allegedly charged patients $300 an hour for treatments such as eating watermelon and soaking in a hot tub, according to prosecutors.

Eugene Vasin, 54, had no medical license and only brief training before treating Ronelle Kotter, of Belmont, for the illness between 2009 and 2010.

Vasin told Kotter she did not have MS and had Lyme disease instead, according to the San Francisco Examiner. Alternative treatments to his alternative diagnoses included reducing the medications given by Kotter’s real doctors, injections of vitamin B-12, and hot tub treatments to aid her kidneys, according to the newspaper.

Vasin also treated Kotter’s daughter. Some of his treatments worked, she said, and Ronelle Kotter believed in them whole-heartedly.

Kotter’s family, however, had to fight Vasin to convince Ronelle to pursue traditional medicine. They eventually reported him to police, after he billed Ronelle Kotter for everything from sending e-mails and receiving phone calls to driving to her home, the newspaper reported.

Thanks;

Jerry

Bears Love Hot Tubs

June 7th, 2011 by

BEARS IN HOT TUBS

It’s not every day you find a bear in your back yard.

And it’s certainly a once-in-a-lifetime experience to find one taking a dip in your hot tub.

Jenny Sue Rhoades found the black bear swimming in her hot tub two miles from Wekiwa Springs State Park in Florida.

Surprise: The black bear was caught swimming in a family's hot tub last week just two miles from Wekiwa Springs State Park

Surprise: The black bear was caught swimming in a family’s hot tub last week just two miles from Wekiwa Springs State Park

 

Cooling off: The bear broke through the screen and decided to have a rest in the family hot tub

Cooling off: The bear broke through the screen and decided to have a rest in the family hot tub

She told WFTV that she never turns on her hot tub in the summer because no one uses it – that was until last Friday morning when she looked out her window and a black bear was in the backyard.

She said: ‘I should have yelled at him for leaving dirty paw prints around the spa. I went in my office and I got my camera, by the time I came back out his nose was pushed up against the screen.

She said the bear then broke the pool screen, climbed through and started drinking the water in the spa and even though she yelled at the bear, he ignored her.

Gone again: As quickly as he arrived he left again after quenching his thirst

Gone again: As quickly as he arrived he left again after quenching his thirst

Mike Orlando, Florida Fish and Wildlife officer, told WFTV: ‘Once it gets to that point there are things where we may have to actually have to come and get the bear.

Florida Fish and Wildlife said there are roughly 3,000 bears in Florida and their population is growing. There are so many black bears in the state they are even considering taking them off the threatened species list.

Roy Lukman, a Longwood resident, said he sees bears about once a week and will only walk in the daylight for fear of being attacked

He said: ‘It will come across between just exactly where that sign is.

‘People have told me that he won’t hurt you and things like that. I am still keeping my distance.’

Florida Fish and Wildlife said that getting bear resistant trash cans and only putting out the trash in the morning of pick-up day will help prevent occurrences with bears.

Summer Garden in the OC

June 1st, 2011 by

summer-garden-inthe-OCFinally got the summer garden planted this year. Planted a little late because the cold weather carried on later than normal. Soon to have fresh tomatoes, bell peppers, squash, zucchini, cucumbers, strawberries, and artichokes. Can’t wait.

Do you have a summer garden that you plant? What are you planting this year?

Herb gardens are easy to grow if you’ve never planted anything before. Basil, Oregano, Parsley. Onions and Garlic are also quite easy to grow.

If you have deer, rabbits or hungry squirrels, you may consider a small fence of chicken wire. Using one of those garden balloons (with the big eye) can be useful to keep marauding birds from your garden.

 

I’m considering planting an Avocado tree (something of a luxury here in the OC)

Fresh garden vegetables are so tasty, and good for you too!

 

Back Pain and Hot Tubs

May 20th, 2011 by

I played competitive tennis in high school and college. I injured by back playing and training and have had severe back pain since for almost 15 years and have not been able to play since.

About 2 years ago I had reached my breaking point and just could not tolerate the pain and discomfort anymore. I had to walk with my head down constantly scanning the ground to avoid unlevel areas and curbs, since they would really aggravate my back and sometimes floor me. Walking up and down handicap ramps was a way of life for me. I went to my MD to get it checked out and hear the dreaded news.

They took x-rays and an MRI. They told me I had 3 compressed and bulging discs. One had burst and was so flat there was less than 1ml of disc left. The bones in my spine were so close together that they were pressing on a nerve and causing the pain and immobility. The doctor gave me some pain medications and a referral to a specialist. The specialist suggested surgery, but the surgery is not guaranteed to work, in fact, it could make the problem worse.

I felt I had to find other options, so during my hunt I came across a brochure for spinal decompression therapy. It is a treatment process that targets the specific damaged discs and attempts to place the body in the position to repair the discs. They do not guarantee results either, but they have had many successful results from previous patients.

I figured I would try it and if it didn’t work, well, I’m back to opting for surgery or looking for other options. The process starts out with heat treatment, then decompression, then electrotherapy, then massage. You must drink plenty of water and be fully hydrated for the process to work.

The decompression is quite an experience. You are strapped to a machine at the torso. You are then strapped to a bench and the machine angles itself to isolate the disc to be treated. The machine slowly pulls and releases your torso and the disc space. Pulling the disc space apart creates a vacuum and forces fluid back into the disc space.

After enough treatments, the fluid will remain in the disc space and the disc itself will seal with the fluid inside. This will keep the bones apart and prevent them from pressing or pinching the nerves. A treatment takes about 1-1/2 hours. After about a year and close to 50 treatments, I now feel great and have had no problems with my back or treatments for over 7 months.

I definitely had my ups and downs during the process. At about the 20th treatment, I wasn’t getting any better and had pretty much lost hope of it working on me. I stuck to it though and a week or two later, I slowly started feeling better.

I now play tennis at least twice a week and feel great. In fact, I just became a certified teaching professional with the USPTA and plan on teaching lessons over the summer! If my back stiffens up, all I really need now is a good soak in my hot tub.

If you would like to know more about spinal decompression therapy, you can look them up on the web at www.nospinesurgery.com.

Brian

Silly Hot Tub Cover Warning Labels

May 17th, 2011 by

warning-1Well I’m not surprised that hot tub covers labeling made the list of the annual,

2011 Wacky Warning Labels Contest Finalists!

The finalists have been selected – and they’re crazier than ever!  The 14th annual Wacky Warning Labels™ Contest, which reaches tens of millions of Americans each year, entertains and alarms the nation about the lawsuit-happy culture and the lengths to which companies must go to avoid lawsuits.

The three national winners will be chosen in mid-June and the people who nominated the winning labels will receive cash prizes.

One hot tub cover had the following label statement – “Avoid drowning. Remove safety cover from spa when in use” on a hot tub cover.

Among the other finalist are:

Pens - warning against chewing.

Bikes – stating the riders are professionals despite the image showing kids with training wheels.

Gas Masks – stating they do not supply oxygen.

If you want to vote you can by going to http://www.centerforamerica.org/.

I voted for the hot tub cover because I couldn’t resist.

 

My Grandpa John Peloso

May 16th, 2011 by

funeral-flowers-2One of the most confusing and roughest times for us in life is dealing with death. Unfortunately it’s inevitable for everyone and I recently experienced it with the passing of my grandfather on 5/10/2011.

I appreciate all the support that everyone has been giving me at work and all the support of my friends and family. Because of that I am able to come to work and put a smile on my face.

One of the greatest things about my grandpa is his personality. He loved to talk to new people and he welcomed everyone into our family. Maybe that he is the reason that I am in customer service now. I know that he will be looking down on me and helping me along my way and I am just glad for those times that we spent together.

This blog post is dedicated to you, Grandpa ~

~Nick

Hot Tub Slayer Gets 20 Years

April 20th, 2011 by

Sad story, drug related homicide of her former boyfriend.

Woman Sentenced to 20 years in Scottsdale Hot-Tub Slaying

April 20, 2011 · Published By Student Journalist

killerA 28-year-old Phoenix woman was sentenced Friday by Maricopa County Superior Court Judge Roland Steinle to 20 years in prison for a 2009 Scottsdale hot-tub slaying.

Morgan Leigh Adams pleaded guilty to three felony charges: manslaughter, attempted sale of narcotic drugs and sale of narcotic drugs.  She was sentenced to a five-year probation following her prison term.

On May 14, 2009, a landscaper found the body of 44-year-old Dale Webber in the spa of his Scottsdale home.  The cause of death was initially believed to be a drowning, but the Maricopa County Medical Examiner later found that Webber had been shot, according to court records.

Police records stated that Webber had been dead for a number of days before his body was found.

Adams, who dated the victim for three years and remained in contact with him to purchase oxycontin after their breakup, was arrested in connection with the killing on July 9, 2009, according to court records. Adams was initially charged with 16 counts, including first-degree murder, armed robbery, misconduct involving weapons and narcotic drug violations, court documents stated.

She was held at the Fourth Avenue Jail on a $1 million cash bond, according to court records.

Defense attorney Eric Kessler told Adams’ loved ones before the proceedings began, “There’s nothing I can say that will change the outcome of today.”

Steinle said during the sentencing that “while (the plea bargain may not fully be what the family wanted,” he accepted the plea and believed the attorneys had worked hard on the case.

“I have full confidence… that it was not just to remove another file from the desk,” Steinle said.

Deputy County Attorney Laura Reckart commended the Scottsdale Police Department in “bringing this woman to justice,” calling it a “very difficult case to solve.”

Adams fainted as she walked to stand in front of the judge, causing a brief halt in the proceedings before she gave her final statement to the court.

“I want to send my condolences to the family,” Adams said as she shook.  “When they lost a son and brother, I lost my best friend myself.”

Webber’s sister, Rhonda Long, spoke on behalf of the victim’s family, calling the killing “senseless, unnecessary and cold-blooded.”

“I’m here today with family members to speak for Dale, who can no longer speak for himself,” she said, tears in her eyes.  Her husband David stood behind her and comforted her as she spoke to the judge.

The killing occurred around Mother’s Day in 2009, and the holiday will “always remind (their mother) of the night her youngest son’s life was taken,” Long said.

“I can only hope (Adams) will gain a conscience and someday feel remorse for what she has done,” Long said.

Guest article contributed by Shane McOwen and Kirsten Adams
Walter Cronkite School of Journalism and Mass Communication

What Happens in Las Vegas…

April 15th, 2011 by

vegas

Fun Times in Las Vegas

One of the greatest things about working at Hot Tub Works is that the management is understanding when opportunities for a vacation come up. They realize that when a person works hard they also have to play hard too.  :)

Recently I went on vacation to Las Vegas and stayed at The Hotel at the Mandalay Bay. We got one of the V suites so the view was magnificent!! Especially at night when you could see the whole strip light up.

While we were there we spent time gambling (Actually made $200 one day, and lost it the next) and saw The Lion King. That concert was amazing and really brought the story to life. I especially like how the masks would stand up on their head and then cover their face when they acted like they were going to attack.

 

But the real reason we went was for the ACM Awards Music Fan Jam. Me and my wife are real fans of country music and one of the big names right now in country music is Sugar Land. They were actually the hosts of the event and sang a lot of their songs. The best part of their performance was when they remixed some of the more popular songs from this year.

Basically the way the concert worked is that they showed all the awards from the main ACM Awards broadcast (they were in MGM) and during the commercials they would do some performances. After the ACM awards were over a majority of the big names that were at the event came by and performed a couple of songs.

Some of the people that were there were Little Big Town, The Band Perry, Eric Church, Steel Magnolia, Miranda Lambert, Blake Shelton, Casey James (From American Idol) , etc.

The best part of the night for me though was when Rihanna came and performed with Sugarland. It was cool to see country music mixed with some of Rihanna’s style. Another great part of the ACM awards was when Steven Tyler came out during Carrie Underwood’s performance and sang a couple of songs with her. Unfortunately, they were at the MGM so we didn’t actually see them live. The concert overall was one of the best I ever went to. The only down side was that my voice was gone all weekend. :)

Thanks Alea (You have an awesome hair style, amongst other great qualities) and everyone else who made this possible…

~Nicholas