Here at Hot Tub Works we in customer service aim to give all our customers “over the top” customer service – the extra mile for to give them the caring human touch that they would receive if they were speaking to us face to face.
Let me share an experience I just had with a customer going going the extra mile.
On Tuesday 07/12/11 I had the pleasure of speaking with a new customer and during the course of our conversation she told me her birthday was the next day and she would be turning 86. Coincidental we share the same birthday. We both thought this was really neat and we ended our conversation wishing each other Happy Birthday.
I was not in the office on the 13th but had a wonderful surprise waiting for me when I returned the next day. Thursday morning I was listening to my voice messages and the first one I listened was a sweet voice singing me happy birthday. This wonderful, sweet lady took time to call me on her birthday to sing happy birthday to me! I can not fully express how wonderful this felt. I have been smiling ever since!
Here’s to “over the top” customers!