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Lietta's Posts

Birthday Surprise from a Super Customer

July 26th, 2011 by

birthday-balloonsHere at Hot Tub Works we in customer service aim to give all our customers “over the top” customer service -  the extra mile for to give them the caring human touch that they would receive if they were speaking to us face to face.

Let me share an experience I just had with a customer going going the extra mile.

On Tuesday 07/12/11 I had the pleasure of speaking with a new customer and during the course of our conversation she told me her birthday was the next day and she would be turning 86. Coincidental we share the same birthday. We both thought this was really neat and we ended our conversation wishing each other Happy Birthday.

I was not in the office on the 13th but had a wonderful surprise waiting for me when I returned the next day. Thursday morning I was listening to my voice messages and the first one I listened was a sweet voice singing me happy birthday. This wonderful, sweet lady took time to call me on her birthday to sing happy birthday to me! I can not fully express how wonderful this felt. I have been smiling ever since!

Here’s to “over the top” customers!

 

The perfect Get Well gift – Spa Hot Tub Aromatherapy

April 15th, 2011 by

Rx Crystals - Detox Therapy

If cold and flu got you down – try Detox Therapy!

April is here and in Southern California that means unpredictable weather. One day it can be sunny and over 80 degrees then the next day cool and cloudy with a high of 60 degrees.

Unpredictable weather usually means the predictable spring cold. Boy did I get one! The cold came with fever, aches, sore throat and cough. Other than cold medicine and sleep the only relief I found was a soak in the tub. I tried for the first time Our Spazazz RX Crystals.

I used the Respiratory Therapy Crystals and the Muscle Therapy Crystals. Wow is all I can say! Both of these really worked well. I used both of these in the bath tub and I recommend them to anyone who gets a Spring Cold like I did.

Tonight I plan on trying the Joint Therapy Crystals. I also think this trio would make the perfect “get well” gift for any friend or family member who gets sick.

Why use MPS-Shock In a Spa or Hot Tub

April 15th, 2011 by

One of the most frequently asked questions I get is “why use Non-Chlorine Spa Shock?”

Zodiac Cense - Shock and Aromatherapy in One! -  Multi-Pack

In order to answer this question we need to understand what sanitizer does and this will help you understand why it is important to add shock at all.

Sanitizing your spa water is the most important spa maintenance you can do for yourself. Soaking in a spa is like taking a bath however you do not drain the spa when you are done like you would your bath tub. The warm water of hot tubs provides an ideal breeding ground for potentially harmful microorganisms. If we do not maintain an effective sanitizer system to control them, bacteria from our bodies, as well as airborne mold spores, algae, and even viruses can find their way into the water.

A Sanitizer such as Chlorine, Bromine, Nature2 or Spa Frog is used to destroy these microorganisms and keep the spa water safe and healthy. When using a Sanitizer alone the sanitizer has to do two jobs. The first is to destroy microorganisms and the second is to oxidize (burn up) the dead organic material left behind in your water, as well as non-filterable material such as dirt, soap films, hair spray and perspiration. That is a lot of work for the sanitizer to do.

MPS Shock (MonoPeroxySulfate) is a non-chlorine compound that will do the job of oxidizing allowing the sanitizer to do the more important job of destroying the microorganisms. Regardless of which sanitizer you use, shocking is essential for clear, clean hot tub water. It will also allow your sanitizer to perform at peak efficiency.

Top Ten Spa Cover Care Tips

March 31st, 2011 by

spa-cover-care

 

One of the most frequently asked questions I get from our customers is how to take care of a new spa cover. Here’s my list of ten tips to increase the lifespan of a new spa cover.

If you have any spa cover care tips of your own, leave them below in the comments! Or, make your own list of Do’s and Dont’s for hot tub covers, ways to increase their lifespan.

 

Ten Hot Tub Cover Care Tips

  1. Clean your spa cover monthly with mild liquid dish soap or hand soap diluted in water. Hose the cover off, and use an old towel to dry.
  2. Use cover wipes like our 303 Spa Cover Wipes, or apply a vinyl conditioner like Vinyl Protectant or Spa Cover Conditioner and Protector.
  3. Do not use an abrasive sponge. Use a small, clean hand towel, regular sponge or soft bristled brush.
  4. Use a Spa Cover lifter, to avoid damage while moving it, or while stored.
  5. Keep your spa cover latched while it’s on; use Wind Straps in areas of high winds or hurricanes.
  6. Remove your spa cover for an hour, at least twice weekly, to allow it to “gas off” and dry out.
  7. If you have Tree Sap on the cover you can remove this by rubbing some vegetable oil on the sap.
  8. Mildew can be removed with a vinegar solution cleaning, rinsing, and a thorough drying.
  9. Don’t allow kids or large animals to stand or sit on the spa cover.
  10. Remove snow accumulation of more than 12 inches.

Mildew Growth in Spa Covers

Vinyl protectants have ingredients designed to protect your cover from the sun’s rays so that your spa cover will look great for many years. But beneath the vinyl, mildew can appear on spa covers, when conditions are right.

The underside of the cover is made to withstand the harsh chemical environment it is exposed to but should be removed weekly from the spa, to allow it to dry. It is also important to keep the spa water balanced, and with proper sanitizer levels. These two things will inhibit growth of mildew.

Most hot tub owners use their hot tub at least 3 times a week which allows the cover to be exposed to air. If you do not use your tub as often make sure to open the cover up at least twice a week and allow the cover as well as the water to breathe.

There is nothing organic in the spa cover to grow mildew, so if mildew does appear it is due to improper chemical levels or not airing out the tub cover enough. If you do get mildew try swabbing the area with vinegar and laying the cover in the sun for a day.

In extreme cases, you’ll want to unzip the cover, to allow cleaning inside of the fabric and of the foam core, applying the vinegar solution internally. Stand the spa cover in an upside-down “V” shape. preferably in the sun, on a warm and dry day.

With simple maintenance you can further extend the life of your new spa cover.

Lietta!

Pseudomonas and Hot Tub Folliculitis

March 30th, 2011 by
Leisure Time Free System 6 Month Kit

Itching to get into your Hot Tub?

With spring just days away many of us are just “itching” to get into our hot tubs. Longer days and warmer weather is perfect hot tub weather.

On a serious note; we may be itching to get into our tubs but we really do not want to come out of the tub all itchy! If you have not drained your water in over three months it really is a good idea to hold off the first soak until you drain the old stale water and do some spring cleaning.

Spring is a great time to give the tub a good cleaning. Flush out your jets with Leisure Time Jet Clean, give the shell a good scrub with Leisure Time Citrabright All-Purpose Spa Cleaner , protect and shine to the shell with Leisure Time Fast Gloss Spa Polish , deep clean your filters with Leisure Time Spa Filter Clean. Now you can safely enjoy a nice soak!

If you could not wait and you decided to get a soak or two in before draining and cleaning the tub and you find you are itchy when you get out, or see a rash develop,  DO NOT GET BACK INTO THE WATER UNTIL YOU DRAIN AND CLEAN THE TUB. Most people think that the chemicals in the water cause their skin to be dry and itchy, this is true only if the sanitizer level is way too high or if pH and Alkalinity are way out of balance.

The most likely cause for a rash from a spa is low sanitation. Using a hot tub with low or no sanitation can cause a condition called Folliculitis. Folloculitis is inflammation of the hair follicle caused by infection, chemical irritation, or physical injury. There are several different types of folliculitis, but a common type is called “hot tub” folliculitis, or pseudomonas folliculitis.

The rash of hot tub folliculitis consists of several small .5 – 3 cm red papules or wheals with a central pustule. The rash can erupt anywhere on the body that has been in contact with the contaminated water. Areas that are in contact with wet clothing tend to have more lesions. The rash usually resolves on its own in 7 to 10 days leaving a hyperpigmented lesion that resolves over months.

Some people experience fatigue in the first few days of the rash, but fever is uncommon. We strongly recommend seeing a doctor as soon as possible for proper diagnoses and not using the hot tub until it is properly sanitized.

We have a complete “how to” section on how to take care of your hot tub on the site.

hottubworks.com is helping our customers’ save money

March 28th, 2011 by

spa-cartridge

Here at hottubworks – we want to help our customers’ save money any way we can. One way we do this is by suggesting less expensive alternatives to maintain your hot tub.

For example; Replacement Spa Filters can be expensive. Especially when you feel stuck buying an OEM filter. Many spa manufactures’ tell their new spa owners that they must buy the OEM filter. Big secret… this is not the case and there is a cheaper way!

 

I was speaking to a new customer today who has been using the Eco-Pur filtration system (This is a two part spa filter system which can be very expensive). I suggested she use a one piece replacement cartridge filter instead of the two piece Eco-Pur and purchase a mineral cartridge like Nature2 separately, which can be placed inside of the one piece substitute . This combination will do the same thing as the Eco-Pur and save her lots of money! She was so excited.

We can sell you the OEM filter cartridge if you prefer, or if you are looking to save up to 50%, consider a quality replacement spa filter. They are constructed the same, with the same weight and density of fabric,  just without the designer name!

Call any of us here in customer service for suggestions on how you can save money! We love to help!

Lietta!

The Soak is Always Better on the Other Side…

March 9th, 2011 by

soak in a spa - hot tubs are great no matter where they areAlthough I live in beautiful Southern California and the weather is usually amazing, I found myself becoming envious of our customers living in the Mid-West and North-East.

It always sounded crazy to me that anyone would go into their hot tub when it is freezing outside. So I had to ask why? My first thought was I would never go out in freezing weather to get in my hot tub. As it was explained why and described to me how wonderful it is to be in the warm water while snow is falling from the sky I could feel myself “turning green”.

One customer mentioned that while soaking in her lavender scented water not only can she enjoy the snow falling on her head, she has seen comets fly by.

Another customer mentioned how he watches the sunrise over snow covered trees while safe and warm in his hot tub. He actually eats breakfast and drinks coffee in his tub hot every morning. He was buying a new Spa Caddy to hold his morning meal.

Now, California may have nice weather but I want to see comets fly by, snow fall on my head and the sun rise over snow covered trees while safe and warm in my hot tub.

I guess the soak is always better on the other side.

 

To All of You out There Thank You! If I Were There, I’d Hug Ya!

March 3rd, 2011 by

big-hug for our customers

I have been a customer service representative at Hot Tub Works for almost 5 years and I love what I do. However a good portion of the job is helping customers who have had a less than ideal situation (example: a damaged package delivered) and may be upset when calling in.

It is a wonderful feeling to offer a solution and bring the old fashioned “over the top” customer service into reality and turn a potentially bad experience into a good one for our customers.

Our honest desire to make your experience with Hot Tub Works enjoyable from beginning to end usually surprises people and I absolutely love it when they call in or email us about their experience in genuine “over the top” customer service.

To all of you out there thank you! If I were there, I’d hug ya!

Lietta

Single Mother Fun – Outside of my Hot Tub

September 2nd, 2009 by

teen-soccer-girls

Being a single mother of 4 and working full time does not leave much free time however being a mother is a joy and a gift worth more than free time.

One of my favorite things to do in my free time is watching my girls play soccer. I have 3 teenage daughters who play AYSO Soccer and their games are so fun to watch!

I can’t believe the skills these girls have. The games can get pretty rough sometimes but in the end they all have fun and I do too.

Happy Father’s Day to all DADS!

June 24th, 2009 by

happy-fathers-dayI would like to say Happy Fathers Day to all the DADS out there. 

Fathers are very important and all children need their Fathers. I salute all Fathers who are involved in their children’s lives.In today’s world with a lot of families having divorced parents it is not always an easy task for either mothers or fathers to put their differences aside and put their children first.

I have personal experience with this and even though I have my differences with my ex-husband I am so grateful for him being in my daughters’ life – because they love him. 

So Happy Fathers Day, DADS.