There have been many things that have changed my life for the better, and many people who have inspired me but lately the most important and imperative change that has encapsulated my house was when the cable man rang the doorbell with a brand new…. DVR. Yes, that is right, you read that correctly. Digital [...]

Asked about vacation, Alex and Dave submitted the following:
“Last October, I embarked on a great four day vacation to Germany to experience Oktoberfest. My journey began at John Wayne Airport, located in Southern California, and then flew to Atlanta. Upon arriving I transferred aboard another plane which flew across the Atlantic into Milan, then to [...]

I’ll be honest…working in the warehouse isn’t all fun and games. At times, keeping up the rapid pace in order to stay on schedule is frustrating. Tempers can be “stretched.” Don’t get me wrong — our team is like family to me…but you know how families can sometimes be.
Sometimes we just need to loosen up, [...]

(written by Carla and Lietta)
We have to say that working as customer service representatives brings many unexpected blessings.  Although we do not want anything to go wrong during our customers experience with HTW, being able to help solve a problem if one does arise is one of the reasons we are here to help.  We [...]

(written by Julie and Jareck)

 
Jareck and I are off and blogging with the subject “We Care”. Now, Jareck has been here a few years – and being in the warehouse has “hands on” contact with the packages as they wing their way to our customers. I, on the other hand, have only been here a [...]

Had a great call and order from a very nice customer named Tim the other day. The phone call started out with a story about his family dog “Zoey”, a female Boxer rescue who seems to have an unusual appetite. Zoey has hoovered up his daughter’s nail polish (with decoration to Zoeys teeth, nails and [...]

This morning I awoke with a gripping sense of urgency. Ironically, three cups of coffee later my heartbeat had calmed to close to normal. Slowly it dawned on me: spa season is upon us.
Not “coming.”
“Here.”
This is a very good thing. It is, after all, the business we’re in. Never mind heightened stress, sweat and exhaustion. [...]

I wrote this thinking about our new President  but it occurs to me that can apply to my life and the life our business as well (or maybe it that just gives me a flimsy excuse to publish it)
Renewal.
Next to Love the word most powerful
Is the word of promise, trust and hope..
A word of singular [...]

Three years ago I stood at a career crossroads. I had a small web design “business” that was barely paying the bills, I did some sound engineering / recording on the side to help bring the “ends” slightly closer to meeting. Still, it was hard making them meet. Often, they went unmet…not introduced…strangers passing in the [...]