As a girl from the Mid-West I really enjoy the beach. The beach is so calming and can really help you to relax and take it easy. There’s nothing like the feel of sand between your toes, the smell of the sea, and the sounds of the crashing or lapping waves. It puts my soul at ease. Since I actually live by the ocean though, it’s rare that I see it. I’ve lived in California for almost a year now and can count on one hand how many visits I’ve been able to make to the beach. (Tear) I know, so sad… But maybe I’ll get some nice relaxing beach time in this weekend…

So the spa season is upon us and the phones are ringing off the hook.  Sometimes I have to just take a deep breath between calls to center myself.  Until you work at a place like this you have no clue how many people out there own spas.  It’s actually quite amazing.  There is nothing like the feeling of helping someone get the chemicals they need to keep their water safe, or the parts they need to get the spa fixed.  It’s always wonderful to get a call from someone with a good sense of humor.  Just today I had a call from a customer ordering a cover.  When I asked how he would like to pay for it he said with buttons and wood…  lol!  I had to tell him that unfortunately that is not a form of payment we accept in this day and age.  He and I both had a good laugh from it. 

The customers are what keep this company going and me working, and in this economy what more could you ask for?

(written by Carla and Lietta)

We have to say that working as customer service representatives brings many unexpected blessings.  Although we do not want anything to go wrong during our customers experience with HTW, being able to help solve a problem if one does arise is one of the reasons we are here to help.  We believe in treating our customers as if they were our friends and do our best to show we care.  

We have to say that the biggest blessing is an unexpected complement from a customer, and it always brings a smile.  When we receive an email from a customer that is positive we always send it out to all of the employees in the company.  We work as a team to help our customers, and believe that all members of our team are important and vital to our team.  It warms our hearts to know that we have been able to help someone get the perfect spa cover, the right chemicals to keep the water in their spa safe, or the parts they need to get their spa up and running again.

To get a phone call or e-mail letting us know we were helpful makes work more like home.  What a joy to get paid to feel good.