Free Shipping on all Spa Covers and orders over $100 Weekly Specials - 10% Off Covers & Lifts PLUS 20% Off Accessories!
1-800-770-0292
M-F - 7am-7pm CST
Sat. - 7am-4pm CST
Sun. - Closed

Archive for October, 2010

Jacuzzi Hot Tub Dealer Fumbles

October 26th, 2010 by

jacuzzi-spas-covers

 

I just read a story about a spa dealer that ended up in court with a very unhappy customer. The short version is a Jacuzzi dealer who sells a spa, the spa has an issue, doesn’t get corrected, consumer gets mad, dealer gets mad. No good result.

 

No doubt, Jacuzzi has to build spas that work.  Even in the best quality environment spas will have some issues after delivery so it’s up to the dealer to know how to make it right. Their ( the dealer) reputation is on the line more than the brand (Jacuzzi Hot Tubs in this case). Dealers have been real slow to learn this reality in the spa industry.

A good example of company knowing this is Costco.com, they sold 1000s of spas. Two of their major suppliers folded. They responded by hiring a national service company on their dime to handle the issues and refunded anyone that was not happy. They lost money in the short run but no doubt they gained some loyalty and my respect.

I like to think HotTubWorks.com lives by the same values. In fact I know we do. I just authorized a replacement on a product just outside of warranty, which means it’s on our dime. I like to believe it comes back to us.

- Jerry

Dont Invite Riff Raff to a Hot Tub Party!

October 11th, 2010 by

get-out-of-my-spa

Hot Tub Party 101:  Know all the people who you invite over for a hot tub party. Seems pretty basic, well I guess not for one young man.

He rents a hot tub for a good time party, next thing he knows, 3 people are stabbed.  Turns out when you have youngsters show up that you don’t know and they drink too much, bad things happen.

There’s a lesson here…hope they learn it soon. Remember – hot tubs should not be used by the inebriated, lots of bad things can happen, from drownings to … stabbings!

When you host a spa party, for everyone’s sake, consider a ‘No Alcohol in the Spa‘ rule. Have lots of bottled water, or lemonade next to the spa – and people can drink out of the spa. Tell them that the spa chemicals get whacked if someone spells a drink…

Bank Scandal Planned in a Hot Tub

October 11th, 2010 by

bankers-hand-shakeI didn’t see this one coming, yet I’m not too surprised.  So imagine this; Bank of America bankers, shady developers, and greedy loan processors, colluded in a hot tub to make money. Sadly, not so hard to imagine. Here’s the full story:

By Tom Jackman

Washington Post Staff Writer
Saturday, October 9, 2010; 6:28 PM

A clandestine meeting in a North Carolina hot tub sparked a series of events that led a federal judge in Alexandria to reverse himself Friday, and order Bank of America into a massive real estate fraud case.

The judge previously ruled that the bank should not be a defendant.

The extraordinary ruling by U.S. District Judge Gerald Bruce Lee was a victory for dozens of Fairfax County school teachers and administrators, and hundreds of other investors who claim they were sold overpriced, vacant lots in North Carolina that later plunged in value from as much as $400,000 to about $20,000 each.

In 2006, the plaintiffs – 129 who sued in federal court in Virginia, and 285 who sued in North Carolina – bought land in two developments in North Carolina being marketed by Total Realty Management, a Woodbridge firm run by Mark Dain and Mark Jalajel. They allege that Dain assured them they could buy the lots with no money down and make no payments for two years, and in the meantime flip the properties for certain profit.

Because TRM was buying the lots for about $150,000 and reselling them immediately for $300,000 or more, the plaintiffs claimed that TRM couldn’t have done it without the help of banks such as Bank of America. They said in court papers that TRM and the banks colluded to inflate the appraised values of the properties, in part by getting second and third appraisals when original appraisals were too low for the sale prices TRM wanted.

In August 2009, Lee dismissed the banks as defendants in the Northern Virginia case, saying there was no evidence or reasons that the banks would issue overpriced loans to people who couldn’t afford them.

That’s where the hot tub comes in.

In March 2010, after Lee’s ruling, a lawyer in the North Carolina case obtained more than 700 pages of e-mails that hadn’t been turned over in the Virginia case, during a meeting held in a hot tub so no one could wear a hidden tape recorder, court records state. The e-mails showed a Bank of America loan officer discussing the “recovery appraisals” with Dain and also with Mace Watts, who represented R.A. North Development.

In one case, plaintiffs lawyer Martin C. Conway said Friday, TRM wanted to sell a lot to a Northern Virginia woman for $380,000. But the e-mails showed that Bank of America’s first appraiser valued the lot at only $210,000. A second appraisal came in at $220,000. Finally, a third appraisal for the same lot came in at $385,000, and the loan was approved.

“Obviously,” the judge said, “these are material to this case and should have been produced in this case, before I spent all this time doing the order.”

The judge turned to Andrew J. Trask, Bank of America’s lawyer, and said, “What in the world happened here? Why weren’t these documents produced?”

Trask said “none of them originated out of Bank of America,” and that the judge had dismissed the bank from the case before they had to turn them over.

“It’s my fault,” the judge said. “I was moving too fast.”

Although the buyers in Northern Virginia couldn’t afford the loans, and never spoke to the bank – TRM handled all the paperwork, and one of its officers has pleaded guilty to falsifying loan applications – the loan officers stood to profit personally by taking commissions on every loan that was made, Conway said. TRM also made two years worth of payments to the banks on the interest-only loans, which lawyers said came from TRM’s profits.

Lee also noted that Bank of America had obtained mortgage insurance for the loans, which could have provided the bank with a safety net – except that the insurance company later canceled many of the policies because of “misrepresentation” by the bank. The judge also took notice that TRM officer Cari Deuterman, and former TRM employee Aaron Hernandez, have pleaded guilty to bank fraud.

Lee gave the plaintiffs permission to refile their case against Bank of America with the new evidence, though he said “the issue of plausibility still remains. What did the bank have to gain by entering into fraudulent loans?” The case against the TRM defendants is on hold while they are in bankruptcy proceedings.

A number of the plaintiffs were present and applauded Lee’s ruling. “I’m extremely happy,” said Craig Hanford of Fairfax. “All I want is my day in court and this allows us to get there.”

- Jerry

 

Home Made Hot Tubs

October 5th, 2010 by

excavator-hot-tub

 

I am always amazed the extent people will go to enjoy the warm soothing waters of a Hot Tub. I stumbled upon a group of people who figured out the best method of making a Hot Tub while camping.

Now I admit this is not the first time I have seen this. For example the guy who turned the front loader of his bull dozer into a Hot Tub heated by fire, or the people who used an old cast iron tub with a fire under the tub for their heat source.

What it does tell me is people love sitting in a hot tub and people are nuts. I appreciate both facts equally.

Here’s another photo of some innovative lads who have built a spa out of cases of beer, with a vinyl liner.

heineken-spa-hot-tub

And here’s a nice hot tub, large enough to share with a close friend. Fully off-the-grid, too!

redneck-hot-tub

Ha Ha! Too funny….

 

- Jerry