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Our Hot Tub Cover Guarantee

Best Customer Service

Spa Customer Service Representative We sell more hot tub covers direct to consumers than anyone and we realize that our commitment to you only begins with the sale. That's why we maintain a maniacal commitment to customer satisfaction starting with the telephone. When you call us toll-free during business hours, you'll talk to a real person. But that's just the beginning. Click here for our exclusive 5 Star Cover Care Service Program.

Best Hot Tub Cover Ordering Tools

At HotTubWorks we feel that an educated customer is more likely to be a satisfied customer so we don't skimp on ordering support. You can start with our exclusive Video How-To: "Measuring your spa cover". Then there's our cover database which lists the suggested dimensions for hundreds of popular hot tub models. Or how about our spa cover order form you can print and take with you to your hot tub. Other tools include our hot tub FAQ.

Best Warranty.

Better WarrantyFirst, you can rest easy knowing that our warranty claim rate is less than 1%. You can rest even easier knowing that your hot tub cover warranty provides protection that is second-to-none. It is five years, non-prorated, "bumper-to-bumper" and it includes full protection for the biggest single cause of cover failure: moisture in the insulation core. We're so sure of our advanced sealing technology, our warranty covers the insulation for 5 years, and we'll even cover the $150 shipping cost during the first year (over 95% of warranty claims are filed the first year of ownership). We invite you to compare this with any other warranty out there (beware of warranties with seemingly long terms, limited core protection and/or no provision for replacement shipping). Click here to read our warranty in its entirety.

Best Security and Privacy

BBBOnLine Reliability Seal
We work to protect the security of your purchase information using Secure Socket Layer software which encrypts it for safe transmission to your card’s bank through Authorize.net, one of the most trusted "secure gateway" companies in the world. For further protection, we do not store your credit card information on our servers. We believe that our transaction process is as safe as it gets, however, if you'd rather call your order in to us, we invite you to call us toll free at: 1.800.770.0292 (Mon-Fri 7AM-7PM CST and Sat 7AM-4PM CST).