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Simply put, Standard Shipping is FREE to any address in the contiguous 48 states. Shipping costs to Alaska, Hawaii and Canada are determined by weight. On shipments totaling less than $100, there is a nominal $4.95 HANDLING charge per shipment to help cover our costs of assembling and packaging your entire order. You are charged for handling only ONCE PER ORDER no matter how many items you buy. We suppose we could bury the handling charge in our product pricing but we'd rather give you the option of burying more items in your order to reduce the handling cost per item. Pretty crafty huh? OK, maybe not. There are no outrageous mark-ups hidden within shipping charges.
In the event that you provide us with the wrong shipping address and your package has already shipped, there will be a rerouting fee. Incorrect shipping address re-rerouting fee for hot tub covers is $125.00, and $25.00 for non-cover orders.
We offer expedited shipping options as a service to our customers with the exception of Spa Cover orders. Expedited shipping charges will be added to the order. Cutoff time for expediting an order is 2:00 PM (Central Time), Monday through Friday.
About Spa Cover Shipping
Spa covers normally take about 3 - 6 weeks from the time of order to actual delivery (time varies by location). That's about a week and a half in production and seven days in transit. Spa Covers are shipped by LTL (Less Than Truckload), a tractor trailer, and require someone to accept and sign for the delivery. Please call us to order at 1.800.770.0292.
Currently we do not ship spa covers to Canada.
Welcome to the Hot Tub Works Spa & Hot Tub Jet troubleshooting page, a Q&A on spa jet replacement and repair. If you don’t see your question or answer, send us an email!
Help Replacing Jet Assembly
I have a 1999 Dimension One diplomat spa. I need to replace a jet assembly which has a hole at the elbow where it connects to the pvc tubing. What is the process for removing the old one and installing a new jet assembly? It is one of the larger 4 inch jets at the top.
Depending on the style of spa jets they used there will either be a large nut on the back side of the jet that would need to be removed in order to get the jet wall fitting out. Some jets however thread into the jet back from inside the spa. This would require a Jet Tool to remove. After the jet face has been removed there would be two holes or notches that the tool could be inserted in to unthread the jet face from the jet back.
We inherited a Coleman Horizon 400 series spa. How do I go about replacing/repairing a jet? What kind of tool do I need? Also a flexible plastic elbow from underneath leading to a small jet in the foot massage area?
Jets that would require a spa jet tool would have a jet back that the wall fitting screws into it from inside the spa. These type of jets usually have some holes or slots that a tool would fit into to unthread the wall fitting from the jet back. Other spa jets that would not require a tool to remove would have a wall fitting that slips through the hole of the spa and attached with a nut on the back of the spa shell. These are easily removed by cutting the nut (if the spa is foam filled) and removing the wall fitting. If you would like to email us digital pictures of the jets as well as the flexible elbow I can help determine which you have.
Replacement Leisure Bay Jets
I'm hoping someone can help me identify the appropriate replacement jet assemblies for my 1992 Leisure Bay Pro Shield Hot Tub. I am attaching photos of the ‘spinner’ jets in question. Can you identify?
That was too easy, thanks for the pics! Looks to me like a Waterway Poly jet insert. The part number is 210-6040. You can find this insert on our website by putting the part number in the search box. They are complete assemblies, just thread them into the valve body.
Jacuzzi Jet Gasket Deteriorating
We have a Jacuzzi J335 and I am noticing the material around /behind the jets is starting to disintegrate. Is there a way to replace/repair this issue?
It sounds like the gaskets behind the jet bodies are deteriorating. This will be a big job to replace depending on the jet. Some jets you can unthread the wall fitting from inside the spa but on a Jacuzzi (but depending on year of spa) the nut on back of jet would need to be removed in order to remove the jet to replace the gaskets. I believe that the J335 models use the PowerPro jets by Jacuzzi, and parts are available.
Spa Jet Replacement Parts?
Sundance Spa with about 50 spa jets, but lately the jets seem to have no oomph, they are not nearly as powerful as they once were, except for one side of the tub, those jets seem stronger than normal. I’ve changed the filter, and all valves are open, are the jets clogged?
Most large spas, with dozens of spa jets like you have, will have controls to operate separate banks of spa jets. These are usually controlled with a knob on top of the spa, to open and close sets of jets. This is used to deliver more flow to the jets that are being used, and less flow to jets where no one is sitting. Secondly, most spa jets are also individually adjustable, by turning the nozzle or the outer ring, to open/close the jets. A dirty spa filter will reduce spa jet flow, as will a clogged pump impeller, or closed slice valves on the system. Hot tub jets don’t normally get clogged, it is possible, but not for entire banks of jets. Check the owner’s manual for jet operation, sound like a simple setting change.
PDC Spa Jet Replacement Parts?
We’ve got an old PDC spa with adjustable jets, but some of the parts have gone missing to a few of them (I think some people were fiddling with them). I think it’s a ring of some sort, that holds the removable jet in place? Do you have parts for spa jets like this?
We have a lot of spa jet parts, hundreds in fact. The part you mention sounds like a retaining ring or seating ring, to hold the jet internal into the jet body. If you know the name of your spa jet, that will make it easier to search on our website, or just browse through the pictures of spa jet parts until you find something that looks correct. Give us a call or email if you need help!
Leaking Hydro-Air Freedom Jet
I have an older Cal Spa from the 90's and I've been noticing some wetness on the ground, near the blower. When it didn't dry up, I shined a flashlight up there and saw a slow drip, coming from between the spa and the jet. Did some research and I think that this is an 'Original Freedom' spa jet. Does that sound right? And is the wall fitting gasket what I need, 10-5847? Any tips on replacing a HydroAir gasket, or other things I should do to seal up this leak? It's driving me crazy, and I'm afraid it's going to destroy the blower.
Cal Spas did use Hydro-Air/ITT (now Balboa) jets on many of their spa models. You didn't mention your model, so I can't check for sure, but it sounds like a match. Also correct on the gasket 10-5847, used on the Freedom series jets. Replacing a Hydro-Air spa jet gasket is not too hard, since the gasket is on the spa side. Drain the water below the jet, and remove the jet internal. Then untwist the Wall Fitting, ccw. They can be difficult to remove, you may need to purchase the removal tool for Hydro-Air Freedom Jets, HT2190. Clean the surfaces, and replace the gasket. Use a bit of Teflon or Silicone lubricant on both sides of the gasket. Use the tool to tighten the Wall Fitting back into the Jet Body firmly, then replace the Jet Internal. Back in Business!
What Spa Jets does my Hot Tub Have?
I'm renovating a pre-owned spa given to me from a relative that was moving. I don't know what brand of Jacuzzi it is. He said it was a nice model, but I don't have any paperwork. It does say Balboa on the display panel. Anyway, some of the jets are broken, or missing parts. How do I know which spa jets I have in my hot tub?
Good question, and one that we hear often. Most spa jets that are used by spa manufacturers are going to be either Hydro-Air Jets (now owned by Balboa), or Waterway Jets. You have a Balboa panel, but that doesn't necessarily mean that you have Balboa (Hydro-Air) spa jets, but they are the most popular. You mentioned Jacuzzi, which IS a brand name, and a large company that, Like Watkins (Hot Spring, Tiger River), can afford to make their own spa jets. But I think you used the word Jacuzzi - generically. For just about every other spa out there, it's likely either Hydro-Air or Waterway, or G&G. To identify your spa jets, when you don't have any documentation, is to look on the jet internal or jet body or other spa jet parts for any identifying numbers printed on the plastic. If none found, you can measure the jet face, or hole size (in the spa shell) to help narrow down the Jet. Third way is to visually match the spa jet water/air configuration and Jet appearance. We can also help you with that, if you want to send pictures.
Spa Jets Not Working
My spa jets sometimes don't work. Arctic Spa, 2015 model, so it's fairly new. We have controls to switch between banks of spa jets, depending on which seat you are in, or how many people are using the spa - you understand. Sometimes when I turn the knob, nothing happens. What am I doing wrong?
There are several possible causes to the problem of hot tub jets not working. First, if the other jets are working fine at the same time, we can probably rule out an air lock, low water level, air leak, dirty spa filter or clogged drain, which are the usual causes. Secondly then, are the jets adjustable, can you close off the water flow by turning the nozzle or face ring? Are the jets clogged? Probably not, at least not an entire bank at the same time. Some spas have secondary valves under the spa, that could be blocking flow to one side of the spa, but that is rare. My best guess is going to be that the diverter valve, to which the knob you refer to is connected, has a problem with the valve linkage, or the some internal valve problem that makes it feel like it is turning, when it is actually not turning. You may need to remove a spa cabinet panel on one side, to view the linkage and diverter valve assembly. Most spa cabinet panels pop-off, or are held in place with large staples.