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Simply put, Standard Shipping is FREE to any address in the contiguous 48 states. Shipping costs to Alaska, Hawaii and Canada are determined by weight. On shipments totaling less than $100, there is a nominal $4.95 HANDLING charge per shipment to help cover our costs of assembling and packaging your entire order. You are charged for handling only ONCE PER ORDER no matter how many items you buy. We suppose we could bury the handling charge in our product pricing but we'd rather give you the option of burying more items in your order to reduce the handling cost per item. Pretty crafty huh? OK, maybe not. There are no outrageous mark-ups hidden within shipping charges.
In the event that you provide us with the wrong shipping address and your package has already shipped, there will be a rerouting fee. Incorrect shipping address re-rerouting fee for hot tub covers is $125.00, and $25.00 for non-cover orders.
We offer expedited shipping options as a service to our customers with the exception of Spa Cover orders. Expedited shipping charges will be added to the order. Cutoff time for expediting an order is 2:00 PM (Central Time), Monday through Friday.
About Spa Cover Shipping
Spa covers normally take about 3 - 6 weeks from the time of order to actual delivery (time varies by location). That's about a week and a half in production and seven days in transit. Spa Covers are shipped by LTL (Less Than Truckload), a tractor trailer, and require someone to accept and sign for the delivery. Please call us to order at 1.800.770.0292.
Currently we do not ship spa covers to Canada.
Welcome to the Hot Tub Works Spa & Hot Tub Cover Care page, a Q&A on spa cover concerns and problems. If you don’t see your question or answer covered, send us an email!
Spa Cover Full of Water
My spa cover foam fills up with moisture after 5 or 6 months and gets very heavy, causing undue stress on me and the cover lifter. I have taken the foam out and sundried it and replaced into cover only to have it fill back up with humidity again. I need to wrap it in some type of plastic, tried shrink wrap, anybody have a better idea? What do they use when manufacturing?
Unfortunately, it sounds like it may be time to invest in a new spa cover. Your issue will continue to happen over time. We use a state of the art exclusive vacuum heat sealing process on our foam core, in single or double 6 mil vapor barrier. This gives years of use. When your cover foam gets saturated you lose the insulation value as well as breaking your back trying to remove it. New foam has small little air pockets in the foam that acts like the insulation barrier, when the foam gets saturated these fill with water and then provides no insulation value. Denser foam (2 lb) also has more resistance to absorption.
Spa Cover Foam Replacement
I have a hot tub cover that is in really good shape except for the foam wrap. It cracked and fell apart. The outer cover is good and the foam is good other than being heavy. Is there any way I can just cover the foam again or do I have to buy a new cover?
When a hot tub cover is heavy, this means the foam core has lost its R-Value. Not only is the cover a pain to lift, but the cover is no longer energy efficient. It would be more beneficial to replace the hot tub cover. If you only want to replace the foam insulation, this is possible also, but it’s about 2/3 of the cost of a new cover, partly because we still have to pay the high shipping costs to get the oversized panels to you (and still offer free shipping). Give us a call at 800-770-0292 or email me and we can discuss any and all options!
Winter Spa Covers
Any recommendations for covers that will fare well in the winter? Thanks!
We offer a few different options for a very nice spa cover ideal for winter weather. Our Ultra model is a 6" thick cover and gradually tapers to 4" on the edge. It is a 1.5lb foam core and comes with a continuous heat seal. The best cover we have to offer is The Works Spa Cover, it is the same thickness as the Ultra but has a 2lb. foam core. It also comes with a continuous heat seal along with a double wrap core and heavy duty wind straps. Definitely the best for very cold, hard winters. For covers that aren’t performing well during winter, a floating spa blanket can help increase heat retention, in addition to making sure cover straps are snug, nearly tight. For heavy snow loads on an old spa cover, placing a plywood sheet on top of the spa cover can add strength.
Spa Cover Foam Density
I have seen there are several Foam densities for a hot tub covers. I wonder what should a good foam density be. Does it make a big difference? For instance, does it help to warm up the hot tub faster, or is it just stronger?
Both actually. A thick spa cover with denser foam will give you better insulation and more strength on a 2 pound foam density compared to a 1.5 or 1 pound foam based on the same thickness of the foam core. So it helps maintain the temperature in the spa between heating cycles, and resists absorption and cracking from heavy loads.
How to Make a Spa Top Last Longer
After replacing my cover again (this one lasted 4 years), I have to ask, what can I do to make my spa covers last longer? I buy a good spa cover, not the best, but good – but they always start to get waterlogged or crack after what seems like a short time. Are there any tricks to getting a longer life?
There are ways to make a spa cover last longer. First, if you are having water absorption problems, go for the double wrapped, vacuum seal option that we offer. Two layers of 6 mil plastic is almost impenetrable, and for only $30 more, it’s the number one thing I’d recommend. Secondly, a denser foam 1.5lb or 2lb foam has more absorption resistance and is stronger too, also recommended for folks that have problems with cracked foam panels. Third, use a floating foam spa blanket, to reduce the moisture that comes off the water, directly to the underside of the spa cover. Fourth, use spa cover cleaner followed by a vinyl protectant, to waterproof the outside of the spa cover, and protect from rain, snow and sun damage. A Cover Cap is an even better way to protect a hot tub top from the elements. Fifth, take the cover off the spa at least once per week for several hours. This allows the cover to drip dry and air dry, which seems to help reduce absorption of water into the foam core.